Brand Performance Manager, Boutique and Upscale Hotels (Remote US)

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Manage and improve member value by promoting brand objectives and hotel performance by providing operational consulting, coaching, and related property support.  Provides ongoing training to investors, owners, management, and staff to support operations and brand culture.  Develops relationships and builds trust as the primary member contact between Best Western International and assigned boutique and upscale properties.

Key Responsibilities

• Improves member value by providing brand training, marketing, and related property support. Provides hotel operations consulting services (e.g., revenue management, sales and marketing, property management, brand training, and food & beverage management) to improve property performance.
• Uses all relevant tools and resources to statistically analyze and improve operational success through profitability and guest satisfaction.
• Meets established transition deadlines by researching, collaborating, identifying, and evaluating pipeline projects to avoid complications.
• Ensures value and satisfaction by effectively managing varying projects; assists with timely hotel openings, Preopening sales, and ramp up to meet brand growth objectives by managing and/or assisting with the property transition program and brand trainings.
• Communicates brand initiatives by promoting Best Western monitors hotel leadership in their application of brand approaches and guidelines.
• Supports brand initiatives, building value by conducting field-training workshops for investors, owners, management and staff on varied topics with a significant focus on superior customer care.  
• Design, develop and facilitate onboarding training programs aimed to create and support the boutique brand culture. Provide onsite pre- and post-activation support for new boutique and upscale hotels.
• Contributes to the team effort with timely communication between members and Best Western departments.  Achieves production and budget standards by effectively planning and scheduling property visits and travel.  Ensures a seamless and expedient transition by conducting effective visits to applicant properties.
• Regularly interfaces with senior management.
• Meets financial objectives by preparing annual budgets.

Preferred Experience and Education

• Minimum of 5 years hotel General Manager experience or equivalent including at least 2 years of food and beverage management experience.  Strong consideration towards professional training experience; current knowledge of adult learning concepts, content creation, facilitation and training techniques. 
• Expert in hotel operations, food and beverage management, revenue management, hospitality sales and marketing, as well as finance.
• Bachelor’s Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.

Skills

• Intermediate proficiency in Microsoft Office Suite.
• Strong presentation/training skills.
•  Certified Hotel Administrator (CHA) strongly preferred.
• Certified Hospitality Trainer (CHT) strongly preferred.
• Ability to attain Best Western Quality Assurance Assessor certification.
• Strong organizational and time management skills. Self-directed 
• Solid ability to coach, develop and influence, inspiring others. 
• Ability to analyze budgets and financial results, and to prepare, facilitate, and conduct business reviews.
• Ability to successfully communicate and interface with executive-level investors, owners, management, and BW senior leadership.

Work Location

• This is a remote based position, working from your home office in the state of your current residence.

Travel

• May travel up to 90% of work time.
• Domestic or international travel
• Valid driver’s license, serviceable automobile and proof of insurance may be required.

Pay

• The starting salary for this role is estimated to be between $80,300 and $90,000
• Actual base pay, however, will be determined based on several factors, which include but are not limited to: applicable skills, work experience, education, business needs, and market demands. 
• This position is not bonus eligible. 
• This position is not eligible for immigration sponsorship.

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.