Manages onboarding, account health, content approvals, reporting, and ongoing relationships for assigned brands. The Brand Advisor monitors program KPIs, configures accounts, coordinates training and webinars, prepares quarterly business reviews, handles billing reports, maintains brand playbooks, and submits technology issues through JIRA. The role requires strong client communication, customer success experience, Salesforce and platform proficiency, organization, and effective collaboration in a hybrid work environment.
LeadVenture is looking for a Brand Advisor to join our team! The Brand Advisor is responsible for the onboarding of new brands, the health of existing brand relationships, and completion of incoming brand requests/questions (generated from brand phone calls/emails).
Top KPIs
- Number of brands managed
- Percentage of brand content approved
- Percentage of content audited
- Percentage of meetings with each brand
- Number of retailers connected vs active
Job Responsibilities
Brand Success
- Daily and weekly monitoring, auditing, and reporting of key indicators of brand’s overall program health (number of linked retailers and sufficient approved content for brands assigned to the Brand Advisor)
- Consult with the Lead Brand Advisor and Chief Customer Officer, providing intelligence as to potential growth opportunities across ThumbStopper’s existing customer base as applicable
- Create and configure brand accounts within the ThumbStopper system
- Facilitate the approval of content to a brand’s retailer network as needed (to include approving content in cases of brand unresponsiveness)
- File JIRA tickets to report issues, bugs, and feature enhancements to the technology department
- Maintain the Brand Playbooks of assigned brands
- Work with the Brand’s assigned contact for new client onboarding including marketing materials, Brand system training, and TM webinars, as needed
- Responsible for the creation and presentation of Quarterly Business Reviews
- File monthly co-op/billing reports for Brands where contractually obligated
- Understand and follow documented SOPs related to each Brand Manager partner for proper account configuration and SalesForce workflow channels
Accountability Metrics
- Barometer has a content fulfillment percentage of 85% or greater on all assigned brands
- Number of subscribed retailers is greater than or equal to the minimum required retailers as stipulated in the brand’s contract (across all assigned brands)
Daily Requirements
- Contribute a minimum of 40 working hours per week
- In-office Monday, Tuesday, Thursday, Friday with Wednesday being a remote workday
- Hours are 8:00–5:00pm or 9:00–6:00pm
- Participate in scheduled meeting(s) as required
- Maintain collaborative team presence using Ticketing and Conversations in SalesForce, Slack, and by actively participating in company meetings
- Professional interaction with company cross-functional departments including sales, technology, and executive management team
- Other duties as required
Required Skills
- Professional verbal and written communications skills
- 4-year minimum in customer service
- Proven ability to build and maintain relationships with clients and internal stakeholders
- Demonstrated competence sharing info out to the entire Customer Success team and being a brand’s subject matter expert
- 6-months minimum in any ThumbStopper Customer Success role
- Organized with attention to detail
- Proficient with all platforms used by ThumbStopper, including but not limited to Microsoft Office Suite, Salesforce, and the ThumbStopper platform
- Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence
Education / Experience
- High School diploma
- 4+ years of experience in customer service or similar role
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! *This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who is LeadVenture?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
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