Branch Workplace Technology Product Manager

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager within the Consumer Bank - Branch Workplace Technology team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You will partner with key stakeholders to enable a best-in-class technology experience for our 5,000+ branches by driving innovation, managing the strategic roadmap, and delivering tactical solutions for support and issue resolution. We seek a highly motivated Branch Health Product Owner to lead the development and deployment of a new Branch Health product, providing proactive monitoring and enhanced visibility of capabilities across our branch network.
Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Lead end-to-end product management across the full lifecycle, partnering with users, stakeholders, design, and technology
• Develop comprehensive documentation to support UX research, design, and development, including business requirements and workflows
• Manage and refine the product backlog, ensuring effective prioritization and story ranking
• Drive teams to achieve delivery milestones, proactively identifying and mitigating risks and inefficiencies
• Ensure governance by tracking initiatives, prioritizing deliverables, addressing risks, and measuring progress for successful outcomes
• Build and maintain strong relationships with delivery partners and branch colleagues to address business needs and enhance customer support

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience managing product delivery across multiple workstreams with diverse timelines and complexities
• Proven ability to execute through strong stakeholder partnerships and influence across all levels and functions
• Demonstrate structured thinking, curiosity, and effective communication, with excellent written skills
• Demonstrate excellence in problem-solving
• Track record of delivering results in dynamic, multi-priority environments
• Bachelor's degree or equivalent experience required

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Exhibit strong personal responsibility and accountability for delivering high-quality work
• Possess deep understanding of Agile methodology; Scrum Product Owner certification is a plus

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.