BizOps Associate

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

We are seeking a highly analytical, detail-oriented BizOps Associate to join our growing team. This individual will play a key role in supporting strategic initiatives and delivering high-impact analyses across multiple departments. The BizOps Associate will work closely with senior leadership to provide insights, streamline processes, and drive operational excellence.

The ideal candidate will be a strong generalist with excellent judgment, high emotional intelligence (EQ), and the ability to serve as a trusted advisor within the organization. They will thrive in a fast-paced environment, taking ownership of both recurring tasks and ad hoc projects while driving results that support key business objectives.

What you'll do:

• Lead initiatives that provide actionable insights and strategic guidance across key departments, including data analysis and playbook development for customer-facing teams.
• Serve as a resource to handle ad hoc requests from staff and leadership, enabling deeper, more focused analysis and support for multiple stakeholders.
• Build and optimize dashboards for real-time reporting and insights.
• Collaborate with the Finance team to develop and maintain a sustainable forecasting model.
• Work with Claims Ops to improve processes and maximize value recapture.
• Provide strategic input and advisory support to senior leadership, driving high-impact decisions through detailed analyses (e.g., First Mile Lost Parcel analysis, building models for new metrics, etc.).

What we're looking for:

• Proven track record in an analytical or operations-focused role, with experience providing strategic recommendations to leadership.
• Strong problem-solving skills, with the ability to balance multiple priorities and deliver high-quality work under tight deadlines.
• Exceptional communication skills and the ability to present insights in a clear, actionable manner.
• High emotional intelligence, with the ability to build strong relationships and serve as a trusted advisor across teams.
• Experience with data analysis tools and proficiency in creating dashboards and reporting systems.
• A collaborative, proactive mindset, with a focus on driving results and continuous improvement.

A sneak peak into our perks & benefits:

- Competitive cash and equity packages

- Healthcare, dental, and vision, life & disability insurance

- 401(K) Match

- Bi-Annual Remote Work funds

- 100% remote work environment #LI-Remote

- Company issued laptop

- Flexible PTO

- 12 weeks parental leave

- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!

- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America 

- Learning & Development Fund for upskilling or products to improve your day-to-day work life

- One-time remote work set-up stipend to make your at-home office dazzle

- Teammates around the world in 8 different time zones!