Billing Relationship Associate

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role: Billing Relationship Associate 

Location: Charlotte, North Carolina

Why Join Howden US?

At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

Why Howden?

You’ll Own It

With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.

You’ll Be Empowered

We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.

You’ll Be Part of Something Bigger

Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable.

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. 

What is the role?

The Billing Relationship Associate is responsible for supporting billing activities within the US Regional Business Service Center. This role ensures accuracy, timeliness, and compliance in the preparation and delivery of client and carrier invoices. The Analyst works closely with account management and accounting teams to coordinate payment terms, resolve issues, and maintain strong financial controls.

What will you be doing?

Invoice Management

• Request, review, and ensure accurate and timely delivery of client and carrier invoices.

• Coordinate billing allocations based on client and carrier instructions.

• Process fee agreements and manage internal fee allocations in alignment with client and carrier requirements.

• Calculate surplus lines tax obligations accurately and in accordance with state regulations.

Financial Coordination & Compliance

• Align with accounting to confirm carrier payment terms and ensure smooth payment processing.

• Coordinate and maintain SOX compliance documentation to support billing and audit requirements.

• Identify and resolve accounting discrepancies related to billing and payments.

Premium Finance & Audit Support

• Request and obtain premium finance quotes for viable accounts.

• Review carrier audits for accuracy and partner on corrective actions as needed.

Key Skills & Competencies

• Organizational Skills: Ability to manage multiple tasks, deadlines, and record-keeping systems. 

• Attention to Detail: Crucial for accurately preparing and verifying documentation for applications and compliance. 

• Financial Acumen: Understanding of billing practices, allocations, and premium financing processes.

• Communication Skills: Ability to work effectively with account teams, accounting, and carriers to resolve issues.

• Regulatory Knowledge: Familiarity with SOX compliance standards and audit requirements.

• Technical Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar)

• Problem-Solving: Skilled at investigating discrepancies and identifying corrective actions.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field; or equivalent work experience.

• 2+ years of billing, accounting, or insurance operations experience.

• Familiarity with insurance billing practices, fee agreements, and premium financing preferred.

• Knowledge of SOX controls or financial compliance processes a plus

What do we offer in return? A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other, in the small everyday moments and the bigger challenges

• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. 

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here. 

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.