Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
We are seeking a Senior Billing Data Analyst to join our Billing Operations team. In this role, you’ll turn complex billing data into clear insights that improve accuracy, efficiency, and customer experience. You’ll build dashboards, investigate anomalies, and partner with Finance and cross-functional teams to streamline the order-to-cash process. This is a high-impact role with visibility to leadership and the opportunity to shape how Toast scales its billing operations.
About this roll* (Responsibilities)
- Build and maintain dashboards to track billing KPIs (accuracy, timeliness, exceptions, disputes) and Collections KPIs (daily cash, DSO, overdue, write-offs).
- Investigate root causes of billing issues and provide clear, actionable recommendations.
- Automate recurring reporting and deliver insights using SQL and BI tools.
- Partner with Finance, RevOps, and Product to align on billing data sources and metrics.
- Present findings to stakeholders in a clear, business-focused narrative.
- Translate complex data into clear, meaningful reports and recommendations for leadership and stakeholders.
- Proactively identify opportunities for process improvement and reporting automation.
Do you have the right ingredients*? (Requirements)
- 4+ years of experience in data analytics or BI, with a focus on Order-to-Cash (O2C), Billing, or Finance domains.
- Advanced SQL skills and hands-on experience with Snowflake.
- Strong background in data visualization with tools such as Hex, Looker,Tableau and/or Power BI.
- Proven ability to translate complex data into insights that drive business outcomes.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
Special Sauce (Nice to Haves):*
- Experience with billing/revenue systems (Zuora Billing, Oracle NetSuite, Salesforce).
- Background in SaaS or subscription-based businesses.
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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