Billing Operations Specialist

General Function: The Service Administrator II will be responsible for assisting in the definition and execution of various IT service delivery initiatives. The position will have primary responsibility and focus in working with ITSM tools and processes. This position will also provide input to developing an execution plan for the Design/Build/Test/Deploy phase. This individual will apply proven communication, analytical, and problem-solving skills to assist in the implementation of new service management initiatives. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. * Provide 1st and/or 2nd level support to Printers, Servers, Desktops support, VPN. * Performing 1st level troubleshooting for problems related to hardware/software and application system. * Perform basic administrative support, asset management and routine IT housekeeping services. * Ensure the proper running of IT equipment and systems. * Provide help desk service to end-user, troubleshooting issues related to hardware, applications, networks and emails. * Experience and knowledge of Windows XP, Windows Vista, MS Office, printer mapping, etc. * Knowledge in PC cloning, migration, basic server administration and basic networking such as pink and tracert. * Familiar with the concepts of basic LAN/WAN networking infrastructure. * Experience in desktop hardware troubleshooting and diagnosis. * Experience supporting end users for their daily PC usage problem. * Peripheral- such as HP Printer and Toshiba Copier, Basic Networking, Other. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: * Technical/Diploma/ Degree in Computer, Information Technology or equivalent. * Minimum 1-3 years experience in Desktop/Help Desk support. * Effective in solving problems and recommend solutions is need arises. * Have a strong customer service and interpersonal skills. * Able to work independently while thriving in a team. * Other duties as assigned by Supervisor. * Ability to establish and meet deadlines. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, clients and vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.