Provide exceptional bilingual customer service via phone, email, and chat, resolving inquiries and collaborating with teams for complex issues.
This is a remote position.
Location: Cebu City
Job Description: We are currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join our team. As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our diverse clientele.
Responsibilities:
- Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language.
- Resolve customer inquiries, concerns, and issues promptly and professionally.
- Assist with order processing, product inquiries, and general account maintenance.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Maintain a high level of product knowledge to effectively address customer questions and concerns.
- Contribute to the continuous improvement of customer support processes and procedures.
Requirements:
- Fluency in both English and the target language (written and spoken).
- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work non-traditional hours as needed.
Similar Jobs
Industrial
The Customer Support Representative will provide bilingual support to customers, manage support requests, and coordinate solutions while ensuring customer satisfaction.
Top Skills:
SalesforceSlackZoom
Industrial
The Customer Support Representative assists customers by managing support requests, providing bilingual assistance in English and Spanish, and ensuring timely resolution of hardware and network issues.
Top Skills:
Crm PlatformsSalesforceSlackZoom
.png)
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead North America People Business Partner function, oversee five senior PBPs, drive people strategy, org design, workforce planning, talent and leadership development, partner with COEs, leverage people analytics, and ensure consistent, scalable people practices across the region.
Top Skills:
HrisMS OfficePowerPointUkgUltipro
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
