Bilingual Community Guide Case Manager

Job Description

A bit about this role: 

Community Case Managers are key members of Devoted’s comprehensive care teams. As a Community Case Manager, you will serve our members as an advocate - working with members and their caregivers to identify and reduce non-clinical barriers to care. You will develop personalized plans to get members the care they need to sustain a certain quality of life and support them to achieve this plan. You will learn a lot about the community environment and how it supports (or doesn’t support) the members’ needs. Based on your expertise, you will use social services and community programs to support our members in the best way possible. 

Your Responsibilities and Impact will include:

• Establish trust and build strong relationships with our members

• Create personalized care plans for members tailored to members’ needs

• Identify and catalog available community or national resources (i.e., transportation, financial, food, medication discounts, support networks, behavioral health, etc.)

• Connect members to community services and follow up to ensure those services were received

• Help members (especially low income members) get the resources/care they need by helping them apply for eligible government benefits and programs

• Work with family members/caregivers to help them in understanding the member’s needs and how they can be supportive

• Conduct calls to members

• Problem solving to break down barriers

• Coordinate closely with other Devoted teams like Clinical Guides, Devoted Medical Group, Pharmacy, Telesales, and Member Service Guides

• Form strong relationships with local community-based organizations and PCP offices to aid with coordination between member, Devoted, and providers (both community and health-related)

• Be present, reliable and timely - for our members, for your team
   

Required skills and experience:

• You have a minimum of 2 years doing case management or care coordination

• Bilingual in English and Spanish or in English and Haitian-Creole

• You are able to support either Mountain or Pacific time zones (Community Guide’s hours of operation are 8:30am - 8pm eastern) 

• Health insurance (preferably Medicare Advantage) and/or Healthcare experience 

• Strong verbal and written communication skills in English; you can articulate and break down complex information

• The ability to comfortably multi task: you’ll be listening, talking, evaluating and writing notes all at the same time 

• Ability to understand and meet performance metrics 

• Proficient in technology; Embrace, crave, and be comfortable with new and ever-changing technologies 

• You’ve had proven success in building relationships 

• You’re a great team member with a can-do attitude; you’re self-reflective

• Ability to work in a start-up, fast-paced environment - which includes the ability to work outside your job description in some instances, including the potential for taking inbound calls

Desired skills and experience:

• Advanced Degree in Social Work (i.e. LSW, LCSW, LMSW, MSW) or Advanced Degree in mental health/psychology preferred

• Experience working with seniors 

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Salary Range: $56,000-$80,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.