Bilingual Business Connect Partner I

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

RESPONSIBILITIES:

• Organize daily tasks by checking the status of service orders, scheduling customer installations, performing account provisioning, phone porting, and taking care of billing all while being the internal coordinator to ensure our customers are the primary focus.

• Handle incoming calls from customers and technicians, while also making outbound calls to coordinate installations and site surveys.

• Collaborate with internal resources and third-party vendors to ensure seamless business installations.

• Exceed customer expectations by delivering passionate and exceptional service.

• Multitask effectively to handle various responsibilities and maintain a high level of productivity.

Colorado Residents: typical pay range for this role will be from $19 to $23 per hour depending on experience.

REQUIRED SKILLS AND QUALIFICATIONS

• High school diploma or equivalent education, post-secondary education preferred.

• At least 1 year of previous customer service, emphasis on over the phone interactions.

• Excellent verbal and written communication skills, with a strong focus on customer service.

• Ability to learn new concepts quickly and solve problems logically.

• Strong organizational and multitasking abilities.

• Self-directed and able to handle confidential information.

• Be technical in nature, having an interest in all aspects of telecommunications.

REQUIREMENTS:

• Remain stationary for extended periods.

• Ability to communicate information.

• Ability to operate a computer.

• Must be fluent in English and Spanish

ADDITIONAL REQUIREMENTS:

• Demonstrated skills in building trust and maintaining customer relationships.

• Strong attention to detail and accuracy.

• Ability to work under pressure in a fast-paced environment.

• Have a positive attitude, be a professional, exhibit a high level of integrity.

• Possess a proficiency in typing.

• Be comfortable working emails and phone calls both.

• Coordinate multiple projects & responsibilities at the same time.

People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.
• Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.