Life at Plume
At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
Plume is looking for a BI / Analytics Analyst to transform large-scale Wi-Fi and device telemetry into clear, actionable insights. You will own key metrics, build reliable dashboards, and partner closely with Product, Customer Success, and Operations to improve customer experience and business outcomes.
What You’ll Do:
- Build and maintain dashboards and reports for product, customer, and operational performance
- Write advanced SQL to analyze high-volume, time-series telemetry data
- Define, validate, and own KPIs related to Wi-Fi performance, stability, and customer experience
- Perform root-cause analysis for performance changes, incidents, and releases
- Translate complex data into clear insights and recommendations for stakeholders
- 3+ years of experience in BI, analytics, or product analytics
- Expert SQL skills and experience with modern data warehouses
- Strong experience with BI tools (Tableau, Looker, Power BI, or similar)
- Ability to work with noisy, imperfect data and derive signal
- Strong business judgment and communication skills
- Experience with telemetry, IoT, networking, or platform data
- Exposure to Python or basic statistical analysis
We are unable to offer sponsorship at this time. Total Compensation package would include: anticipated base compensation range of $90,000 - $100,000 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details. An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.
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About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
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