Benefits Eligibility Specialist

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Benefits Eligibility Specialist to join our team. This position will report to our agency located in Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote or hybrid position.

Responsibilities:

• Process employee benefit transactions (adds, terminations, coverage changes) across multiple Insurance enrollment platforms.

• Manage weekly EDI (Electronic Data Interchange) file feed discrepancy reports

• Respond to internal team inquiries regarding client eligibility with precision and professionalism.

• Send professional correspondence directly to clients upon processing completion.

• Accurately log transactions in our agency management system (BenefitPoint).

• Prioritize tasks and maintain data integrity in a deadline-driven environment.

• Navigate multiple software applications, chats, and calls simultaneously.

Qualifications:

• Minimum high school degree

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

• Excellent verbal and written communication skills.

• Highly organized with exceptional attention to detail.

• Collaborative team player with a growth mindset and eagerness to learn

• Background with Employee Benefits / Insurance preferred

• Processing eligibility changes/updates within carrier sites preferred

• Managing discrepancy reports from Insurance Data exchanges preferred

Benefits:

• Company Paid Life Insurance, Long-Term and Short-Term Disability.

• Medical, Dental, Vision and FSA/HSA plans.

• 401(k) with company match.

• Additional voluntary benefits include Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity protection, and Pet benefits.

• Generous PTO.

• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.