SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:The Benefits Analyst supports the U.S. and global employee benefits lifecycle. This role serves as a key contact for enrollments, resource navigation, claims, and wellbeing programs. As part of the Total Rewards Team, the role ensures benefit alignment with organizational goals, compliance, and employee retention. The analyst partners cross-functionally with HR, Payroll, HRIS, brokers, and vendors to optimize operational efficiency and data accuracy.Essential Responsibilities & Duties
Benefits Administration & Employee Support
Serve as primary contact for U.S. and global benefits/wellbeing inquiries.
Administer enrollments, life events, beneficiaries, COBRA, terminations, and claims.
Resolve complex eligibility, enrollment, payroll, carrier, and claims issues.
Coordinate with brokers, carriers, and vendors for seamless administration.
Support country-specific benefit programs and international vendor relationships.
Systems, HRIS & Process Optimization
Partner on HRIS configuration, integrations, carrier feeds, testing, and audits.
Maintain benefits administration procedures, workflows, and standard documentation.
Adopt AI and automation tools to improve operational efficiency.
Compliance, Reporting & Audits
Ensure compliance with HIPAA, ERISA, COBRA, ACA, and global regulations.
Coordinate data gathering for regulatory filings, audits, and non-discrimination testing.
Monitor emerging regulatory requirements impacting employee benefit programs.
Develop benefit and wellbeing policies, practices, and procedures.
Protect data privacy and security of confidential health information.
Analytics, Reconciliations & Financial Administration
Analyze enrollment trends, utilization metrics, and reports to guide strategy.
Perform pay-period and monthly benefit reconciliations and billing audits.
Maintain accurate benefit records and databases for compliance and renewals.
Prepare metrics, reports, and data analyses using Microsoft Excel.
Employee Communications, Engagement & Events
Develop communications, presentations, campaigns, and onboarding/annual enrollment materials.
Plan benefit meetings, webinars, and events with vendors and stakeholders.
Gather employee feedback and metrics to evaluate program effectiveness.
Vendor Management & Cross-Functional Partnership
Monitor vendor performance, service delivery, and escalated issues.
Partner with Payroll, HRIS, Finance, Legal, Procurement, and Business Partners.
Support M&A activities including benefits comparisons, transitions, and onboarding.
Execute additional HR programs, projects, and operational initiatives as assigned.
Minimum Requirements
Education: Bachelor’s degree.
Experience: 2+ years in benefits administration OR 3+ years as an HR Generalist heavily focused on benefits.
Knowledge: HR concepts, practices, procedures, and benefits regulations.
Software: Proficiency in Microsoft Suite (Word, Excel, PowerPoint).
Systems: Hands-on experience managing benefits modules within an HRIS.
Skills: Strong organization, analytics, and oral/written communication.
Execution: Proven ability to prioritize tasks and meet strict deadlines.
Preferred Requirements
Plans: Experience with Self-Insured Plans.
Scope: Experience with global benefits or international HR management.
Systems: Specific Workday and ADP experience.
Certifications: CEBS and/or PHR certification.
Work Environment
This job operates in a modern professional work environment with open workspace.
The role routinely uses computers and interactive communications platforms such as Slack and Zoom.
Physical Demands
To successfully perform the duties of this job, the employee must be able to communicate verbally, either assisted or unassisted.
This position requires the ability to occasionally lift office products and supplies.
Travel % Required: Up to 2%
Location:
This role is 100% remote
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $64,980 - $111,900. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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