Benefit Operations Specialist 1

How you'll make an impact

• Create, update and maintain employer plans

  • Meet Service Level Agreements for completing setup of Employer plans

  • Review setup of plans with a high degree of accuracy

  • Process plan changes 

  • Complete plan year closings

•  Process requests for consumer accounts per forms or internal service requests

  • Process closures of accounts

  • Post contribution checks to accounts

  • Issue distributions and transfer requests per consumer’s direction

• Review Identify Verification Failures

  •  Review submitted documentation for account verification of Health Savings Accounts

  •  Remove funds per partner guidelines for past due accounts

• Work internal service requests for accounts

  • Work through various tasks in OnBase queues

  • Work through tasks in OnBase double check queues

  •  Monitor team mailbox

  •  Perform research on transactions for partners

• Review current process for improvement opportunities

  • Work with the Service Teams to develop new procedures

  • Document and train team on new procedures  

  • Communicate changes to the various Service Center teams

Experience you'll bring

• 1 – 2 years experience supporting Health Savings Accounts, Flexible Spending accounts and Health Reimbursement Arrangements preferred.

• 1 – 2 years experience in training and customer service preferred; or equivalent combination of education experience.

• Bachelor’s Degree in Education, Business, Communications or related field preferred.

• Computer proficiency required.  Excellent written, oral and interpersonal communication skills.

• Ability to work in a fast-paced professional environment.

• Detail-oriented with excellent analytical and investigative skills.

• Benefit experience preferred

• Computer proficiency required.  Excellent written, oral and interpersonal communication skills.

• Ability to work in a fast-paced professional environment.

• Detail-oriented with excellent analytical and investigative skills.

Other duties as assigned

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $17.00 - $22.00