Bankruptcy Coordinator

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
• Maximize revenue and minimize losses through a series of actions compliant with the federal bankruptcy code.
• Work assigned route of accounts in compliance with department policies and processes.
• Protect the interests of Credit Acceptance on accounts where the customer has filed for Chapter 7 or 13 bankruptcy.
• Ensure maximum revenues are generated by thoroughly reviewing proposed plan terms and the timely initiation of follow-up actions.
• Maintain a strong partnership with a network of external Bankruptcy attorneys to achieve this result.
• Support additional customer and external attorney requests.

Outcomes and Activities:

Account Management:

• Use Chapter 7 and 13 Bankruptcy policies and processes to manage accounts.
• Manage a route of accounts through the bankruptcy life cycle making sure review dates are kept current and exceptions are handled timely and appropriately.
• Evaluate Chapter 7 filings and determine if the debtor requests and qualifies for a reaffirmation and follow-up accordingly.
• Evaluate Chapter 13 bankruptcy plans ensuring Credit Acceptance is appropriately secured.
• Use 3rd party websites to gather information regarding the status of a bankruptcy.
• Timely submit Proof of Claims on Chapter 7 filings that are asset cases and on all Chapter 13 filings.
• Negotiate with debtors’ attorneys to improve Credit Acceptance's position in a bankruptcy plan.
• Cost effectively assign accounts to local counsel to maximize the Company's revenue.
• Follow-up on account exceptions.

Call Management:

• Answer all inbound calls with a focus on providing professional customer service to all callers.
• Follow through on commitments made and follow through on required resolutions.
• Make outbound calls to attorneys and trustees.

Adhere to Policies/Processes:

• Follow federal bankruptcy code.

Requirements:

• High School Diploma or GED.
• Previous customer service and/or collection experience in a call center environment.

Preferred:

• Bachelor’s degree.
• Minimum of two years of legal experience interacting with third parties.
• Demonstrated automotive bankruptcy knowledge.
• Understanding of Bankruptcy laws and processes and consequences of non-compliance.
• Chapter 7 and 13 specific bankruptcy knowledge.

Knowledge and Skills:

• Able to multitask, be organized and capable of meeting all deadlines.
• Remain positive, professional, determined, calm and focused when faced with challenging situations.
• Be a quick thinker, with an ability to understand and interpret information promptly and effectively.
• Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.

Targeted Compensation: $19.25 - $22.50/hour based on experience, plus uncapped monthly bonus potential.

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.