AVS Customer Success Manager

Job Description SummaryGE HealthCare is seeking a Customer Success Manager (CSM) for the Advanced Visualization Solutions (AVS) business. In this role, you will own the post-sale customer relationship, ensuring customers achieve measurable outcomes and long-term value from AVS solutions. You will act as a trusted advisor, orchestrating internal teams and partnering with customers to drive adoption, satisfaction, and renewal.
The AVS portfolio includes four subsegments—Comprehensive Care ULS, Women’s Health ULS, Surgical Innovation, and Cardiovascular & Interventional Solutions—supported by AVS Digital, which delivers a suite of digital solutions across these segments.

Job Description

Roles and Responsibilities

• Customer Lifecycle Management
  • Proactively manage a portfolio of customers to deliver consistent value throughout the lifecycle.
  • Develop and maintain customer success plans aligned to clinical and operational goals with measurable KPIs.
  • Monitor adoption, usage, and health indicators; identify risks and execute mitigation strategies.
• Strategic Partnership
  • Build strong relationships with customer stakeholders (Administration, IT, Physicians, C-Suite) and internal teams (Sales, Service, Clinical, Product, Marketing).
  • Understand customer initiatives and form a consultative point of view on how AVS solutions help achieve those objectives.
• Cross-Functional Collaboration
  • Partner with Product Management to share Voice of Customer insights and influence roadmap.
  • Collaborate with Marketing to develop advocacy programs, case studies, and customer communications.
  • Work with Clinical Applications to design and deliver tailored training sessions that drive confidence and accountability.
• Data-Driven Insights
  • Review and analyze usage data, renewal timelines, and growth opportunities using analytics tools.
  • Surface actionable insights and recommendations to customers and internal stakeholders.
• Customer Enablement
  • Develop deep product expertise; present, demo, and troubleshoot AVS solutions.
  • Leverage digital engagement tools to scale onboarding and engagement for mid-touch customers.
• Advocacy & Growth
  • Nurture customer advocacy through references, referrals, and participation in marketing initiatives.
  • Identify and support upsell and cross-sell opportunities in partnership with Sales.
• Renewal Readiness
  • Document licensed technology, key contacts, and usage status to ensure smooth renewal processes.
• Continuous Improvement
  • Contribute to building new processes and tools in a fast-paced, growth environment.

Required Qualifications

• Associates degree, Bachelor's degree (preferred) from an accredited university or college (or a high school diploma / GED with at least 5 years of experience in Customer Success

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
   

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $118,800.00-$178,200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: February 12, 2026