Provides strategic leadership and technical oversight for a national workers’ compensation claims organization. Responsibilities include leading technical specialists, improving claim quality and operational effectiveness, advising on complex claims, compensability, reserving, litigation, inventory management, and resolution strategies. Partners with executive leadership, supports quality assurance and national training, and drives collaboration, accountability, and continuous improvement.
OverviewLead Technical Excellence. Drive Claim Outcomes. Shape Strategy.
AmTrust Financial is seeking an accomplished and results-driven Assistant Vice President, Workers Compensation Claim Technical to provide strategic leadership and technical oversight for our Workers Compensation Claims organization.
****This position will ideally work hybrid out of an AmTrust Claims Office****
Nashua, NH
Southington, CT
Latham, New York
Princeton, New Jersey
Alpharetta, ATL
Maitland, FL
Scottsdale, AZ
South Jordan, UT
What You'll Do- Lead, coach, and develop a high-performing team of Workers Compensation Technical Specialists.
- Drive strategic initiatives that improve claim quality, consistency, operational effectiveness, and customer outcomes.
- Partner with executive leadership to develop and execute claim management strategies aligned with business objectives.
- Foster a culture of collaboration, accountability, transparency, and continuous improvement.
- Provide expert technical guidance on complex workers' compensation claims and emerging claim trends.
- Maintain shared accountability for inventory management, compensability decisions, reserve adequacy, litigation management, and cost-effective claim resolution.
- Serve as the Workers Compensation Claims liaison to the Quality Assurance program.
- Support national technical training initiatives.
- Bachelor’s degree in Business, Insurance, Risk Management, or related field.
- 10+ years of leadership experience within Workers Compensation Claims.
- Deep expertise in workers' compensation claim handling, reserving, litigation management, and complex claim resolution.
- Experience leading teams in a matrixed environment.
- Strong analytical, communication, and stakeholder management skills.
- Track record of achieving operational excellence and business results.
- Master’s degree in Business, Insurance, Risk Management, or related field.
- Experience leading Home Office Examiners, Technical Specialists, or similar claim oversight teams.
- Professional designations such as CPCU, AIC, ARM, SCLA, or equivalent.
Opportunity to influence workers' compensation claim strategy at a national level while leading a highly respected team of technical claim experts.
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