AVP, Revenue Cycle

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Position Summary
The AVP will lead strategic and operational initiatives across multiple domains within Self-Pay Services and related functions. This role is responsible for driving client success through assessments, integrations, bad debt management, technology enablement, and operational excellence. The AVP will serve as a key liaison between internal teams and client leadership to ensure performance metrics meet or exceed Service Level Agreements (SLAs).

Key Responsibilities

Assessments & Integrations
•    Oversee comprehensive revenue cycle assessments for new and existing clients.
•    Lead integration planning and execution for onboarding clients into Ensemble’s operational model.
•    Partner with cross-functional teams to ensure seamless transition and alignment with client goals.

Bad Debt Strategy & Vendor Management
•    Develop and implement bad debt strategies that optimize recovery while maintaining compliance.
•    Manage relationships with external bad debt vendors, including performance monitoring and contract adherence.
•    Establish KPIs and reporting frameworks for vendor performance and ROI analysis.

Technology & Automation Initiatives
•    Drive automation and technology enhancements within Self-Pay workflows to improve efficiency and reduce manual processes.
•    Collaborate with IT and product teams to identify, prioritize, and implement innovative solutions.
•    Monitor adoption and effectiveness of automation tools across operational teams.

Mailroom & Correspondence Operations
•    Provide oversight for mailroom and correspondence teams ensuring timely and accurate delivery of patient communications.
•    Implement process improvements to enhance turnaround times and reduce errors.

Operational Training & Liaison Functions
•    Lead a team of operational trainers responsible for onboarding and continuous education of staff.
•    Serve as liaison between clients and internal teams to resolve escalations and align operational practices with client expectations.

Bridge Teams & SLA Performance
•    Direct bridge teams focused on stabilizing client performance and bringing metrics within SLA.
•    Analyze root causes of performance gaps and implement corrective action plans.
•    Report progress to executive leadership and client stakeholders.

Qualifications
•    Bachelor’s degree in Business, Healthcare Administration, or related field (Master’s preferred) or 8+ years of related experience in revenue cycle operations, with at least 3 years in a leadership role.
•   Ability to travel up to 25% for business purposes
•    Proven expertise in bad debt management, vendor oversight, and technology-driven process improvement.
•    Strong understanding of payer mix, self-pay strategies, and patient financial engagement.
•    Excellent communication, negotiation, and relationship management skills.

•    Ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
Core Competencies
•    Strategic Thinking & Execution
•    Vendor Relationship Management
•    Technology & Process Innovation
•    Operational Excellence & Continuous Improvement
•    Leadership & Team Development
•    Client-Centric Problem Solving
 

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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