AVP Regional Revenue Cycle Customer Success Leader - Remote

Job Details About IKS 
Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

 Position Overview 

As Regional Revenue Cycle Manager Operations Leader you will play a pivotal role in overseeing and improving a region's revenue cycle by managing daily operations with customers, leading staff, and ensuring compliance with healthcare regulations and payer policies.
We are looking for a highly skilled and experienced professional to support national customers and align with regional groups to take ownership of their accounts. This role involves coordinating and discussing business metrics with clinical managers and regional leadership across one enterprise and 5 to 6 different internal teams.
Key duties include monitoring key performance indicators (KPIs), analyzing data to identify revenue opportunities, and collaborating with other departments to streamline processes. This role also requires strong leadership, strategic planning, and the ability to manage budgets and build relationships. 

 Key responsibilities 
Oversee all aspects of the revenue cycle across multiple customers within various locations. 
Track and analyze key performance indicators (KPIs) such as denial rates, collection rates, and charge lag. Generate and present detailed reports on revenue cycle performance to senior management. 
Identify inefficiencies, implement new strategies, and utilize technology (like EHR systems) to improve workflow, reduce costs, and increase revenue. 
Contribute to budgeting, forecasting revenue, and managing expenses related to the revenue cycle. 
Build and maintain relationships with external partners to optimize financial performance and resolve issues. 
Work with internal departments, such as finance and clinical staff, to ensure accurate documentation and reporting. 

 Required skills and qualifications 

This position requires 60% to 80% travel in the first year. 
10-12 years experience in revenue cycle management.
Offshore operations experience preferred
Strong leadership, team management, and interpersonal skills. 
Ability to analyze data, identify trends, and make data-driven recommendations. 
Proficiency in revenue cycle management software, electronic health records (EHR), and Microsoft Office Suite is often required. 
Deep understanding of healthcare regulations, billing rules, and payer contracts is essential. 
Ability to resolve complex issues with both internal teams and external clients. 
Excellent communication and presentation skills are needed. 
A bachelor's degree is required, preferably in business, healthcare, or a related field.   

Education: 

A bachelor's degree is required, preferably in business, healthcare, or a related field.  

Compensation and Benefits: The base salary range for this position is $175,000-$200,000 a year. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.