AVP, Lead Growth Supplier Surveillance Manager

Job Description:

Role Summary/Purpose:                                                                                             

Reporting to the VP, Growth Surveillance Manager, the primary responsibility of this role is to lead the Growth Supplier Surveillance program, and to provide assistance to other associates in key testing activities across the Process Surveillance Team. This role requires interaction with external suppliers and stakeholders across Synchrony to understand processes, and a knowledge of how to assess the control environment to identify gaps and make recommendations to mitigate risks.  

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Develop, train, and lead the Growth Supplier Surveillance program, including two exempt personnel.

• Partner with the Supplier Risk Management Program (SRMP) team to understand the Supplier Management requirements to enhance the Surveillance framework and testing to identify risks and control gaps.

• Attend virtual and onsite US-based company assessments during US business hours to conduct thorough process walkthroughs, ensuring accurate documentation of controls and the identification of risks.

• Partner with Compliance and Growth Supplier Managers to ensure CTC’s are appropriately aligned and Compliance Review Monitoring Activity Templates are documented to mitigate the risks of the Supplier.

• Oversee the development and execution of control CTC testing to ensure key risks are identified and mitigated.

• Identify and analyze defect root causes to detect process/control gaps and drive effective, sustainable remediation within the control environment.

• Communicate and interact with Process Owners across Growth to address obstacles and issues that arise during reviews. 

• Provide oversight and leadership for complex testing reviews, and proactively assist team members across Process Surveillance to ensure deliverables and dates are met.

• Perform other duties and/or special projects as assigned. 

Required Skills/Knowledge:

• Bachelor's degree or in lieu of a degree high school diploma/GED and 6+ years’ experience in Financial Services industry specializing in reporting, governance, risk management, audit, compliance, or Growth experience.

• 3+ years of Audit, Compliance and Control Testing, or Surveillance

• 3+ years in consumer banking laws and regulations

• Experience applying analytical skills with attention to details

• Proficiency in Microsoft Office Suite applications

• Experience writing reports and communicating findings to senior leadership

• Ability and flexibility to travel for business as required including attending US-based Supplier Onsite Assessments or training

Desired Characteristics:

• Minimum 5+ years of Audit, Testing, Surveillance

• Working knowledge of general banking/consumer finance policies, procedures, and operations in addition to banking products/services

• Ability to work independently

• Experience in Supplier Management

• Strong knowledge of the Compliance program, Risk and Control Self-Assessment (RCSA) program, and Operational Risk framework Experience in evaluating risks, and building controls 

• Demonstrated experience in coaching, developing, and managing the performance of geographically dispersed teams/employees 

• Effective communication skills (verbal and written)

• Proven ability to influence senior management and initiate change

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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