AVP, Account Management

Position Summary

League is seeking a dynamic and results-oriented AVP, Account Management to play a pivotal role in managing customer health and driving growth through the strategic account management and revenue expansion of customer relationships.

Reporting directly to the VP, Account Management, this leader will be responsible for nurturing and growing existing relationships, identifying new opportunities within these accounts, and ensuring the long-term success and satisfaction of League’s global customers. 

This is an exciting opportunity to make a significant impact on League's growth trajectory and the health and well-being of millions.

Essential Duties & Responsibilities

What You'll Do:

• Strategic Account Planning: Develop and execute comprehensive account plans for a selected portfolio of League’s customers, outlining clear objectives, strategies, and tactics to drive revenue growth.
• Solution Upsell & Cross-sell: Proactively identify and execute opportunities for expansion for a selected portfolio of League’s customers, including cross-selling new products and services, and expanding the scope of partnerships.
• Relationship Management: Cultivate and maintain strong, trusted advisor relationships with key stakeholders within League’s customer base.
• Client Advocacy: Serve as the voice of your customer portfolio within League, ensuring their needs and priorities are understood and addressed across relevant internal teams (Product, Marketing, etc.).
• Contract Management: Executing contract negotiations, renewals and amendments for your portfolio of clients, ensuring timely and accurate execution.
• Executive Engagement: Represent League at client meetings and select industry events.
• Customer Health: Monitor key performance indicators (KPIs) for customer health, providing regular reporting and actionable insights to internal stakeholders.
• Value Realization: Work with the Value Realization team to measure impact and ensure customers are consistently achieving their desired business outcomes and realizing the full value of League's platform and services.
• Team Management: Lead and mentor a high-performing team of direct reports managing their own book of clients, fostering their professional growth and ensuring successful KPIs on the team
• Strategic Projects: As a senior member of the Account Management team and SLT, be responsible for identifying and executing on projects to improve the performance of the account management function.

What You Bring:

• Bachelor's degree in Business Administration, Healthcare Management, or a related field. An advanced degree is a plus.
• 8+ years of progressive experience in sales and/or account management within the healthcare technology or health plan or provider industry, with a proven track record of successfully managing and growing strategic accounts.
• Exceptional sales, relationship-building and interpersonal skills, with the ability to establish rapport and build trust with senior executives.
• Strong negotiation, presentation, and communication skills (both written and verbal).
• Demonstrated ability to develop and execute strategic account plans that drive measurable results.
• Proven ability to identify and close expansion opportunities within existing accounts.
• Excellent analytical and problem-solving skills, with the ability to interpret data and develop actionable insights.
• Understanding of the US health plan market, including payer business models, priorities, and challenges preferred.
• Strong business acumen and a strategic mindset.
• Experience with CRM platforms (e.g., Salesforce) and other sales productivity tools.
• Ability to travel as required to meet with clients and attend industry events.

Security-Related Responsibilities

• Compliance with Information Security Policies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations