Easy Apply
Easy Apply
Manage ATM hardware and software performance, provide customer support, troubleshoot issues, and perform maintenance reviews to ensure optimal service delivery.
Bitcoin Depot is seeking an ATM Tech Support Specialist based in Argentina that will manage the optimal performance of ATM hardware and software in accordance with our standard operating procedures, provide internal and external customer service support to promote customer and end user satisfaction.
Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations.
We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM.
Responsibilities
- Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs.
- Review internal and external requests and notifications to support ATM performance and end user service needs.
- Effectively triage hardware and software issues and open service calls as needed.
- Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs.
- Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements.
- Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime.
- Liaison with customers as needed to maintain the business partnership and mitigate escalations.
- Make recommendations to improve efficiency within the team and/or cross functional departments.
- Assist other team members and perform other duties as assigned from time to time.
Qualifications
- A minimum of one year in an ATM technical service role either in a field or call center environment.
- A minimum of a working knowledge level of Kaba Mas locks is preferred.
- Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets.
- Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment.
- Strong, professional communications skills both orally and written.
- A basic understanding of cryptocurrency.
Top Skills
Google Sheets
Excel
Similar Jobs
Fintech
The Data Engineer is responsible for designing and maintaining data pipelines, optimizing data systems, and collaborating with developers and analysts to ensure data quality and consistency.
Top Skills:
Apache AirflowC#/.NetLinuxPythonSQL
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Analyst I role focuses on incident handling across various platforms, basic malware analysis, and enhancing incident detection processes while producing high-quality communication for clients.
Top Skills:
.NetCC#LinuxmacOSPerlPythonRuby On RailsVbWindows
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead and manage a federal civilian sales team to drive cybersecurity product sales across the assigned region by developing account strategies, building executive relationships, managing pipeline/forecasting, leveraging partners, and closing deals to exceed revenue targets.
Top Skills:
Salesforce.Com,Clarity,Cybersecurity,Cloud,Saas,Cdm,Sewp,Gsa
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
