Associate Strategic Advisor

About ITS: 

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. 

Job Summary: 

The Associate Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps. As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the Associate Strategic Advisor position requires strong technical aptitude, and to be equally adept with time-management and problem-solving skills. A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and efficient. The candidate must be willing to take the initiative and learn and have strong written and verbal communication skills. 

Responsibilities: 

• Committed to act as the primary client advocate ensuring client satisfaction and client retention. 
• Serve as the trusted technology advisor responsible for defining and directing IT strategy for distinct client list of medium to enterprise-sized clients and house accounts/SMB client base.  
• Create and deliver bi-annual Strategic Advisor report and 5-year roadmaps for managed clients. 
• Maintain in-depth understanding of clients’ business to align technology recommendations and solutions with business goals. 
• Host and attend regular cadence meetings with clients, while documenting each client interaction in a timely and accurate matter. 
• Perform IT risk planning and implement management strategies to improve overall security posture. 
• Engage in IT budget planning and management of day-to-day IT operations. 
• Ownership and management of accurate client invoicing and quarterly true ups. 
• Manage and maintain c-level and senior level relationships with medium and large organizations. 
• Regularly set and follow through with expectations of C-level contacts via effective verbal and written communication. 
• Collaborate with the Strategic Advisors and Director, Customer Success, to interpret account management processes, goals, challenges, and concerns.  
• Manage documenting technical environments in a consistent and organized fashion. 
• Balance client account priorities with the company’s internal business processes.