Associate Sales Operations Analyst

$57,800.00-$79,400.00 Annual

This is the base salary pay range that an applicant can expect to make upon hire.   Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. 

The main goal of the Associate Sales Operations Analyst is to uphold the guarantee within Sales Opportunities and ensure JM contractors installing JM Roofing Systems receive exceptional service regarding all Guarantee issues. JM is committed to the quality of their commercial roofing products and the workmanship of their contractors throughout the entire roof life cycle.

In this role, you'll manage the Guarantee process from the sales order or initial technical review to the issuance of the Guarantee. You'll promptly address all customer inquiries, collaborate with JM stakeholders to resolve complex issues, and serve as the Guarantee expert for the JM Roofing Systems team.

In this position, you'll collaborate with customers and JM colleagues daily to solve problems, deepen your expertise in the commercial roofing industry, contribute to the sales process, and play a vital role in JM's commercial roofing operations. By working cross-functionally with various service and sales roles, you'll help streamline order processing, enhance customer satisfaction, and boost internal efficiencies.

If you love building relationships, managing business operations, and thrive on organizing projects, this role could be a perfect fit for you!

Anticipated deadline to apply: 5/28/25.  This deadline is Johns Manville’s good faith estimate of when the application will close.  Johns Manville may extend the deadline and will update this posting promptly if it is extended.  

Your Day-to-Day:

• Manage and facilitate the Guarantee process: Support Guarantee application submissions, coordinate and configure Guarantee application data, ensure all Guarantee requirements are met, handle billing and invoicing, manage change requests, and provide frontline support for the customer portal, to integrate the guarantee within the sales process.
• Advise and partner with roofing contractors: Proactively issue guarantees, ensuring all necessary information is available before the initial project shipment and installation.
• Ensure pricing accuracy: Upon receipt of purchase orders, ensure accurate and consistent use of quotes in SAP orders by collaborating closely with the Account Specialist and pricing teams.
• Collaborate cross functionally: Internal point of contact to navigate customer’s specific business requirements throughout the JM sales and guarantee process.
• Ensuring data quality issues: Supporting the collection of and maintaining relevant project specific data and information throughout the sales cycle, and to leverage this data for future business growth potential.

What You Bring to the Team:

• Education: Bachelor's Degree with 0-2 years of experience in customer-centric sales/service operations or project management, OR High School/Technical School Diploma with 3-5 years of experience in customer-centric or sales/service operations.
• Skills:
  • Exceptional attention to detail, organizational, and prioritization abilities.
  • Self-motivation.
  • Effective written and verbal communication.
  • Outstanding problem-solving skills.
  • Adaptability and flexibility.
  • Strong relationship-building skills with internal partners and external customers.
  • Effective listening skills.
  • Ability to think through complex issues.
• Technical Proficiency:
  • Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint).
• Experience:
  • Ability to understand and articulate organizational goals and apply them to daily activities.
  • Experience working directly with customers via phone and face-to-face in both proactive and reactive manners.
• Attributes:
  • Passion for results and a sense of urgency in completing tasks.
  • Basic problem resolution and negotiation skills.
• Travel:
  • Minimal travel required (0-10 days per year).
• Preferred Requirements:
  • Knowledge of commercial roofing industry
  • Salesforce Experience
  • SAP Experience

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&I council is composed of employees from locations across North American & Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity & inclusion initiatives on JM’s Career page.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.