The Associate Project Manager will manage assigned projects, ensuring timely delivery and maintaining high levels of customer satisfaction through engagement. Responsibilities include project monitoring, documentation, and collaboration with clients and teams.
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
What We’re Looking For: We are looking for an Associate Project Management Professional to join our Professional Services organization. The Professional Services organization focuses on all aspects of delivering the post-sales solutions, with a mission to delight our customers, help them achieve success and create customers for life. We need a project manager who is a highly organized and proactive individual we can entrust with keeping projects on track and delivering within the full expectation of the customer. We are seeking someone who can maintain high levels of engagement with these customers and deliver an elevated level of service to drive customer satisfaction and loyalty.
The Experience You Have: This is an associate or junior level position. You have some experience in managing projects, are familiar with project management principles and are eager to learn!
Location: The ideal candidate for this position must be located on the West Coast in the Pacific time zone.
Responsibilities: Our Associate Project Managers work closely with Senior and Principal Project Managers and are expected to own delivery of assigned projects from start to finish with guidance. As an Associate Project Manager, your activities include:
● Manage, monitor and control assigned project deliverables, including reviewing project scope with respect to scheduling, resourcing, communications and change management with the assistance of Senior team members
● Monitor and control assigned project progress, including using change management and escalations to the Principal Project Manager and/or Project Management Office where necessary, to ensure projects are delivered on time and within budget
● Develop, manage, control and maintain project reporting and documentation
● Interact and work collaboratively with staff and potential service providers
● Build strong relationships with all clients
Qualifications/Skills:
● Excellent interpersonal skills with ability to foster strong internal and external relationships
● A strong customer and team focus
● A strong sense of professionalism, diligence and an eye for detail, consistently delivering work of a high quality
● Strong written and spoken communication skills, conveying ideas/decisions effectively
● Work cohesively and efficiently within a team as well as with other teams.
● Excellent time management skills with the ability to prioritize and handle multiple tasks and projects
Desirable Experience:
● Experience with core project management processes such as planning, scheduling, and risk management
● Knowledge of project management tools such as Microsoft Project and Excel
Culture Fit: You are the kind of person who acts with integrity in all you do, you value people and establish trusted relationships, you care deeply about the customer experience and pride yourself on delivering an elevated level of service, you are highly organized and responsive, you are proactive and always seeking improvement and never satisfied with the status quo, you are comfortable moving fast and making decisions quickly, you value individuals but are known for making teams come together across functional lines.
Reporting: This position reports to the Principal Project Manager.
Education: AA/AS required, BS/BA desirable
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
Top Skills
Excel
Microsoft Project
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