Associate, Podcaster Success—U.S. Only

What You’ll Do

• Onboard podcasters and publishers, guiding them through setup, launch planning, and early success
• Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues
• Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale
• Share partner insights with our product and engineering teams to make our tools even better
• Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn
• Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website
• Help publishers migrate their offerings and subscribers from competing platforms

Must-haves

• 1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field
• A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported
• Excellent written and verbal communication skills
• A problem-solving mindset: resourceful, curious, and eager to learn
• Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
• An interest in using A.I. tools to help scale a fast-growing company

Nice to have

• Experience with subscription or membership businesses (Patreon, Substack, etc.) and/or Stripe integrations
• Familiarity with podcast publishing tools/workflows (i.e., RSS, hosting platforms—e.g., Megaphone, Omny, Acast, Art19, Simplecast, Libsyn, etc.—Apple Podcasts Connect, Spotify for Podcasters)
• Knowledge of audience growth strategies in podcasting, newsletters, or the broader creator economy
• Experience writing and executing audio promo campaigns and/or experience writing action-oriented copy (CTAs, subject lines, headlines, landing page copy)
• Experience with common publishing, CRM, or analytics tools (WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, Amplitude, etc.)
• Experience working with engineers, product teams, and Agile planning frameworks

Why Supporting Cast

• Help leading publishers and independent podcasters make great work on their own terms
• Join an innovative, industry-shaping team. First we built one of podcasting’s earliest, most successful subscription businesses at Slate. Then, at Supporting Cast, we built a best-in-class technology that became the model everyone else followed.
• Be part of the open podcast and open subscription movement, where publishers own their future
• Help shift podcasting toward a revenue model that rewards quality and builds loyal communities
• Enjoy competitive salary and benefits in a remote-first, mission-driven team