Associate Mgr, Customer Success - Homebody

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

If you obsess over and are driven by making customers wildly successful, you might be just the person we are looking for! Entrata’s Customer Success department is seeking a dynamic leader to join as a Manager of Customer Success based in Lehi, Utah.  As part of the Customer Success leadership team, you will be responsible for helping drive the direction of the department and the overall success of our customers! The Manager of Customer Success position will require you to develop strong relationships with your respective team members and with their customers, and partner with other departments to ensure your customers’ needs are met and that they remain customers of Entrata. You must be able to effectively manage multiple projects that impact customers and see them through to completion. 

Responsibilities will include

• Manage a portfolio of high-value clients to ensure a high level of satisfaction and success is achieved
• Lead and support a team of other Customer Success Managers, including holding regular team meetings and one-on-ones with each team member
• Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
• Lead and participate in cross-functional meetings with other departments regarding client services and product strategy
• Travel with your respective team members to visit their clients, as required
• Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
• Partner with our Support organization to ensure that the customers’ support needs are being met
• Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
• Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
• Educate customers on self-service tools, release processes, and other client programs
• Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
• Present at department meetings, as asked of you, to provide additional training and skills sharpening to the rest of the department
• Attend sprint review meetings and advocate for customer needs in those meetings
• Contribute to and help maintain an excellent department culture
• Maintain high-level knowledge of each of the Entrata offerings and configuration options
• When necessary attend industry events and customer conferences

Minimum Qualifications

• B.A. / B.S. 
• 3-5 years of Entrata Experience
• 3-5 years of customer success experience
• Solid leadership and interpersonal skills
• Desire to go the extra mile to ensure that your customers are happy and successful
• Strong organizational skills, with the ability to manage multiple projects simultaneously
• Ability to demonstrate patience while working through stressful situations and challenges
• Work autonomously - we are here to help at any moment but expect you to manage your time and your portfolio of customers
• Ability to travel up to 20% of the time
• Excellent communication, both verbal and written, and analytical skills

Preferred Qualifications

• Prior leadership experience working in a fast-paced environment
• Understanding of product and development methodologies
• Working knowledge of Microsoft Office and Google Suite products

#LI-Remote

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?