About the Role
As a key member of Lyra’s legal team, you will be instrumental in supporting the department's expanding operations and furthering Lyra’s mission to provide mental health solutions to employers nationwide.
This role serves as a key operational partner to the GTM and Customer Success teams, focused on enhancing the Legal team's efficiency and operational excellence through scalable processes. A critical responsibility is the optimization and management of legal technology, particularly maximizing the capabilities of the Contract Lifecycle Management (CLM) tool, Ironclad, and integrating it with Salesforce, ServiceNow, and other relevant management systems.
The ideal candidate is a highly organized, detail-oriented, and results-driven professional with a minimum of five years of experience working with CLM tools and legal technology systems. The successful candidate must be proactive, possess a strong customer service orientation, and be capable of operating autonomously with limited day-to-day oversight. This role requires the ability to thrive in a fast-paced and dynamic environment, adapting effectively to shifting priorities, business drivers, and organizational needs while collaborating proactively with various cross-functional teams.
Responsibilities
Contract Management: Oversee the operational aspects of commercial contract workflows, including contract repository, performance metrics, and compliance through archiving and metadata maintenance.
Process Improvement: Drive contracting efficiency by proactively maintaining and updating workflows, legal playbooks and templates, utilizing AI technology, and managing the coordination, tracking, assignment, and signature process for all contracts.
Legal Team Support: Provide direct operational support across various Legal practice areas, triage both internal and external department requests, and assist in resolution.
Project Management & Knowledge: Deliver comprehensive project management support for legal initiatives and develop and maintain a centralized legal knowledge management system.
Reporting and Metrics: Generate essential contracting dashboards and produce monthly detailing performance, productivity, and key metrics, or ad hoc reports as requested.
Process Enhancement: Proactively identify opportunities to improve and streamline existing legal processes, keeping current with the latest legal operations trends and technology.
Stakeholder Engagement: Build and maintain strong, collaborative relationships with cross-functional business stakeholders at all levels.
Technology Enablement: Provide user support on legal tools and processes.
The Associate, Legal Operations is responsible for enhancing the efficiency and organization of the Legal commercial team, particularly by streamlining the contracting process, managing legal technology, and optimizing workflows to accelerate revenue generation.
Key Focus Areas:
Contracting and Workflow Optimization
Operational Support and Reporting
Collaboration and Technology
Qualifications
Bachelor's Degree is required.
5+ years of relevant experience in project management, sales, or business operations.
Preference for experience within a law firm or in-house legal department (e.g., legal operations, contracts administration, paralegal), with healthcare sector experience being a plus.
Demonstrated proficiency with legal management tools such as Contracts Lifecycle Management (CLM) and CRM systems.
Specific experience with Ironclad, ServiceNow, and Salesforce is preferred.
Ability to quickly learn, design, and manage the ongoing maintenance of new software, technology, and integration, and effectively communicate technical support to users.
Detail-oriented, organized problem solver with the initiative to drive both strategic and tactical objectives. Must be adept at managing competing priorities, seamlessly shifting between tasks, and ensuring project completion.
Requires flexibility and a proactive attitude to identify and tackle challenges as they arise.
Possesses an entrepreneurial, ownership mentality suited for a fast-paced environment. Must be an autonomous, supportive team player with a positive attitude, demonstrating exceptional customer service, listening, and collaboration skills when engaging partners and navigating sensitive issues.
Top Skills
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