Assist in planning IT projects, coordinate activities, manage schedules, monitor risks, maintain documentation, and facilitate stakeholder communication.
Job Responsibilities
- Assist in planning and scoping IT Tier1 and 2 projects, including defining objectives, deliverables, timelines, and resource needs.
- Coordinate daily project activities, track tasks, manage schedules, and maintain project documentation.
- Facilitate stand-ups, status meetings, and stakeholder updates; prepare meeting notes and action items.
- Monitor project risks, issues, and dependencies; escalate and drive mitigation plans.
- Support requirements gathering, change requests, and impact assessments in collaboration with business analysts and technical leads.
- Maintain project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and dashboards; report progress and KPIs.
- Partner with IT engineering domains to ensure technical implementation aligns with the product vision, architecture guidelines, security standards, and user needs.
- Help manage vendor coordination, SOWs, and procurement activities as needed.
- Assist with test planning, UAT coordination, and release readiness.
- Contribute to the continuous improvement of project management processes, templates, and best practices.
- Run CAB (Change Advisory Board) meetings, coordinate stakeholder reviews and approvals.
- Other duties as assigned.
People Manager
- No
Education, Experience, and Skills
- 1-3 years of experience, ideally within IT service management (ITSM) in a SaaS environment, with the ability to translate technical requirements into actionable product features.
- 1-3 years of experience in IT project coordination, portfolio support, or a similar role.
- Self-starter with exceptional organizational skills, capable of effectively managing and prioritizing multiple projects.
- Collaborative team player with a customer-focused mindset and strong technical troubleshooting abilities.
- Skilled at guiding users and stakeholders to make informed decisions that align with project goals.
- Experience in creating project documentation and training users on new product implementations.
- Strong communicator with the ability to convey technical issues and solutions clearly across various organizational levels.
- Familiarity with HIPAA, CLIA, and SOX compliance standards.
• • Analytical mindset with attention to detail; comfortable with metrics and reporting.
Top Skills
It Service Management (Itsm)
Metrics And Reporting
SaaS
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