Associate Director Next Best Action

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 The Associate Director of Full Stack Engineering is responsible for the day-to-day leadership and delivery management of the NBA platform's software engineering pods. This role manages a multifunctional organization of leads and contractor resources across the platform's full stack - from backend decisioning services through frontend tooling and channel integrations. You are the person who keeps teams unblocked, contractors accountable, and delivery on track across all pods.

The Associate Director, Full Stack Engineering is involved in all stages of software development, including front-end development, back-end development, database integrations, network and hosting management, user interface, user experience, and back-end server management. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s) and could lead multiple managers or highly specialized professional associates.

Use your skills to make an impact
 

What You'll Own

People and contractor management - direct day-to-day management of software engineering leads and contractor resources across all NBA platform pods; own capacity planning, performance, onboarding, and vendor accountability

• Pod delivery oversight - maintain visibility across all active pods and workstreams; identify blockers, dependencies, and risks before they become delivery problems

• Engineering standards - set and enforce consistent engineering practices across pods: code quality, review processes, branching strategy, testing, and documentation

• Cross-pod coordination - serve as the integration point across software teams; ensure pods are working toward a coherent platform and not drifting in conflicting directions

• Stakeholder communication - translate delivery status, risks, and tradeoffs into clear updates for the Director and senior leadership; escalate when needed and own the resolution

• Hiring and team building - partner with the Director on contractor sourcing, staff augmentation decisions, and building the right team composition across pods

• Vendor and partner management - manage relationships with software delivery contractors and external development partners; hold vendors to SLAs and quality standards

What You'll Need

• 8+ years of software engineering experience with at least 3 years in an engineering management or technical leadership role

• Experience managing contractor-heavy teams and vendor relationships - you know how to hold external resources accountable without direct authority over hiring and firing

• Background managing multiple concurrent workstreams or pods simultaneously; you can hold context across teams without losing the thread on any of them

• Strong full stack engineering foundation - you have shipped production software and can credibly evaluate the work your teams are doing

• Clear, direct communication style with both technical teams and senior leadership

• Experience working in an agile delivery model with multiple squads running in parallel

• Comfort using AI productivity tools (Claude, Copilot, or similar) and an expectation that your teams use them too

Required Qualifications

• Bachelor's degree in computer science or a related field

• 6 or more years of technical experience

• 2 or more years of management experience

• Broad understanding of Information Technology solutions including technologies, platforms, applications and capabilities

• 3 or more years of IT Management experience

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Strong Plus:

• Master's degree

• Experience in healthcare, insurance, or other regulated industries

• Familiarity with cloud-native architectures (Azure, Kubernetes, Kafka, or equivalents)

• Background managing teams that include both backend and frontend engineers across a shared platform

• Experience standing up or scaling a contractor delivery model from scratch

Work Style: Remote/work at home nationwide - USA. While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Work Hours: Typical business hours are Monday-Friday, 8 hours/day, 5 days/week-- some flexibility might be possible, depending on business needs.

Very minimal travel might be required for training, meetings, and/or conferences

Work at Home Requirements

WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided with payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.  

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format 

As part of our hiring process, we will be using on-demand technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making through on-demand candidate assessments.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in an on-demand assessment with pre-determined questions. You should anticipate the assessment to take approximately 10-15 minutes.

Your on-demand assessment will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

SSN Task via Workday

Should you be extended a formal employment offer you will receive a request to enter your SSN into our Workday system to scan for duplicate profiles.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$142,300 - $195,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 07-30-2026
About us
 About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.