Associate Director, Digital Product Owner

Associate Director, Digital Product Owner (Remote)

Location: This role is fully remote, offering flexibility to work from any location with reliable internet access, preferably on the East Coast.

Lonza’s Capsule & Health Ingredients (CHI) division is undergoing an exciting digital transformation, and our Digital Platforms & Transformation team is seeking an entrepreneurial, systems-minded Associate Director, Digital Product Owner to lead the evolution of CHI’s global customer portal.

This role drives the product vision, roadmap, and agile execution, partnering closely with engineering, UX, business SMEs, and external vendors to enhance the end-to-end digital customer experience. The ideal candidate excels in both strategic and hands-on environments—leveraging data, cross-functional collaboration, and strong problem-solving to deliver measurable business and customer value. This is a remote position with 10% travel across North America.

What you will get:

The full-time base annual salary for this remote position is expected to range between $130,000 to $221,000. In addition, below you will find a comprehensive summary of the benefits package we offer:

• Performance-related bonus.

• Medical, dental and vision insurance.

• 401(k) matching plan.

• Life insurance, as well as short-term and long-term disability insurance.

• Employee assistance programs.

• Paid time off (PTO).

Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

What you will do:

• Backlog & Agile Ownership: Own and prioritize the product backlog; write clear user stories and acceptance criteria; lead sprint ceremonies and day-to-day delivery decisions.

• Customer & Business Value Alignment: Translate customer, SME, and business needs into high-value features; prioritize based on impact, ROI, and experience improvements.

• Discovery & Problem Framing: Conduct interviews, journey mapping, and root-cause analysis to frame problems, validate hypotheses, and identify optimization opportunities.

• Cross-Functional & Regional Collaboration: Partner with global commercial, operations, service, marketing, and regional teams to align requirements and drive portal adoption.

• Technical & Systems Integration: Understand portal architecture and systems (ERP, CRM, LIMS); collaborate with architects and technical teams to ensure scalable, secure, compliant solutions.

• Vendor & Partner Management: Manage external vendors and platform partners, ensuring high-quality delivery, roadmap alignment, SLAs, and escalation resolution.

• Security, Compliance & Governance: Ensure all features meet security, privacy, data integrity, and pharma/life-sciences standards; support governance and change control processes.

• Risk, Transparency & Communication: Communicate progress, risks, dependencies, and timelines clearly; ensure alignment with stakeholders and leadership.

What we are looking for:

• Bachelor’s degree required; Computer Science, Engineering, Business, or Life Sciences preferred.

• Minimum 7+ years of experience in digital product management or eCommerce within a large organization (B2B preferred).

• Agile or Scrum certification required.

• Experience working with eCommerce platforms, content management systems, and digital experience tools (deep expertise; platform-agnostic).

• Strong technical aptitude and comfort working in ambiguous, fast-moving environments.

• Life sciences/biotech experience preferred but not required.

• Outstanding communication and presentation skills, with proven effectiveness across diverse audiences, including senior leadership.

• Strong understanding of customer needs, market dynamics, and competitive trends.

• Excellent strategic thinking, analytical, and problem-solving abilities.

• Proven ability to collaborate effectively across functions and with global teams.

• Thrives in a transparent, open feedback culture with high professional standards.

• Proactive, self-directed, and committed to continuous improvement.

• Willingness to travel across North America up to 10%.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.