Associate Customer Support Technician

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at EZLynx, a division of Applied, we are committed to transforming every facet of agency life by providing the most innovative solutions to improve how independent insurance agents work every day. We are the Real-Time Rating pioneers in our industry, and we are looking for out-of-the-box thinkers and innovative solution seekers to join our team.
Position Overview
We're searching for an Associate Customer Support Technician to join our outstanding US Ratings Support team in this Remote work opportunity. In this position, you will assist our customers with any questions or problems they may have regarding EXYLynx Accounting Software. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our accounting software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

We're Excited to Learn More About You
Your experience may include:

• 1+ years of customer service experience
• Accounting experience (in school coursework or work experience)
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• Able to multitask and organize your workload to successfully complete your workday while prioritizing customer needs based on provided criteria
• Any degree or equivalent work experience in the Accounting Field

You may have other skills or credentials, including:

• Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind
• Understanding of Web applications using supported browsers; e.g. Chrome, Firefox, etc.
• A passion for problem-solving and providing a high level of customer care
• Experience with Quickbooks Online
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.

Location: mostly remote position, preferably within driving distance to our Lewisville, TX office.

• Candidate will need to reside in North America, working arrangement will be hybrid/remote

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply!
When You Join Team EZYLynx, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. At EZLynx, we are not only committed to delivering innovative services to our clients but doing so as a team.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www.ezlynx.com/about-us/careers/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At EZLynx, a division of Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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