Entry-level claims representative responsible for investigating and evaluating minor-to-moderate claims, determining coverage, liability, and damages, communicating with customers, documenting investigations, managing claim statuses, and issuing authorized payments. The role includes training in claims handling, negotiations, settlements, diary management, and resolution procedures. Success requires strong customer service, organization, communication, analytical thinking, conflict resolution, and the ability to manage high claim volumes and frequent interruptions.
General Summary
The Associate AMD Claims Representative is an entry-level role that is designed for continuous career growth into the role of AMD Claim Representative. This position learns to investigate and evaluate AMD claims as well as resolves claims from a minor to moderate value. Formal training on claims handling, coverage investigations, negotiations, settlements, diary management, and overall claims resolution are part of the overall role.
Essential Functions
- Complies with company procedures and the applicable State Fair Claims Practices Acts.
- Reviews policies and claim forms, and manages all external communication with insureds, claimants, and other contacts associated with the claim to determine coverage, liability and damages.
- Maintains accurate claims and investigative reports.
- Provides optimal customer service during times of high claim volume, which can be frequent; must be able to manage high call, email, and text volume from various customers.
- Handles administrative responsibilities associated with the processing and payment of claims:
- records and updates status notes,
- documents the results of external information gathering,
- administers correspondence to customers regarding the status of their claims.
- Issues loss and expense payments within stated authority and comply with check security procedures.
- Works in a team environment to:
- promote and support the unit, department and organizational goals,
- communicate effectively,
- establish positive relationships with team members,
- work with colleagues effectively and professionally.
- Performs other duties as assigned.
Working Conditions
- Normal office working conditions.
- Sitting for extended periods of time.
- Eye strain and fatigue.
- Extended computer usage.
- Handling numerous phone and points of contact from customers daily
- Stress associated with high claims volume, upset customers, making difficult decisions and meeting deadlines.
QUALIFICATIONS
Skills and Abilities
- Must be proficient with operating a computer.
- Exceptional customer service skills.
- Experience working in a customer service environment where conflict resolution, time management, workload prioritization and follow-up are key priorities.
- Strong organizational and detail-oriented skills.
- Ability to focus and manage with frequent interruptions while dealing with various tasks.
- Ability to develop and maintain customer relationships.
- Strong verbal and written communication skills.
- Ability to manage conflict resolution.
- Strong analytical and critical thinking skills.
Education Requirements
- High School Graduate/GED
- College degree preferred or equivalent work experience.
SUPERVISION
Supervision Received
- Periodic supervision since most duties are repetitive and related with standard instruction and procedures as guides.
- Self-reliant with limited oversight.
- Unusual problems are referred frequently to the Claims Unit Manager with suggestions for correction.
Supervision
Exercised
- None
Similar Jobs
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Executes and optimizes enterprise email, SMS, and organic social campaigns across multiple brands. Responsibilities include audience segmentation, journey design, content development, testing, deployment, deliverability management, social listening, performance dashboards, analytics, and cross-channel optimization. The role also evaluates emerging channel technologies, recommends strategies, and collaborates with marketing, creative, analytics, agency, and brand teams.
Top Skills:
CSSFacebookHTMLInstagramLinkedInExcelMicrosoft PowerpointMonday.ComSalesforce Marketing Cloud
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Executes and optimizes multi-brand email, SMS, and organic social campaigns across Cox Automotive’s B2B portfolio. Responsibilities include audience segmentation, journey design, content development, automation, deliverability management, social listening, cross-channel testing, dashboard creation, performance analysis, and strategic recommendations. The role partners with marketing, creative, analytics, agency, and brand teams while evaluating emerging channel technologies and improving engagement, conversion, retention, and audience growth.
Top Skills:
CSSEmail MarketingFacebookHTMLInstagramLinkedInExcelMicrosoft PowerpointMonday.ComOrganic Social MediaSalesforce Marketing CloudSmsTcpa
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Executes and optimizes email, SMS, and organic social campaigns across Cox Automotive’s B2B portfolio. Responsibilities include audience segmentation, journey design, content development, campaign deployment, deliverability monitoring, social listening, cross-channel orchestration, dashboard creation, performance analysis, and A/B testing. The role also recommends new strategies, evaluates channel technologies, and collaborates with marketing, creative, analytics, agency, and brand teams to improve engagement, conversion, retention, and audience growth.
Top Skills:
CSSFacebookHTMLInstagramLinkedInExcelMicrosoft PowerpointMonday.ComSalesforce Marketing CloudSms
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
