Associate - Agency and Institutional Capital Servicing

Job Description
Join a company recognized for career growth and workplace excellence. As an Associate on our Agency and Institutional Capital Servicing team, you will have the opportunity to develop your skills, contribute to client success, and grow your career in a dynamic environment. Experience a culture that values innovation, collaboration, and professional development.
As an Associate on the Agency and Institutional Capital Servicing Team, you will support the servicing of agency and institutional capital transactions, including Fannie Mae, Freddie Mac, and CMBS products. You will work closely with internal partners and external clients, ensuring smooth operations and high-quality service delivery. This role offers significant client contact and the opportunity to build expertise in commercial real estate loan servicing.
Job Responsibilities

• Interpret loan documents to support accurate and timely servicing of agency and institutional capital transactions.
• Serve as a key contact for internal and external clients, responding to inquiries and resolving issues professionally.
• Support the execution of daily servicing operations, including documentation review, data entry, and transaction monitoring.
• Assist in maintaining servicing frameworks for agency products (Freddie Mac, Fannie Mae, CMBS).
• Contribute to process improvement initiatives and help identify opportunities for operational efficiency.
• Collaborate with team members and cross-functional partners (e.g., WLS, commercial real estate teams) to ensure operational readiness and coordinated client service.
• Maintain performance metrics and support quality control efforts.
• Foster a positive and collaborative team culture.

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree.
• 3+ years of experience in loan servicing, financial services, or related operations.
• Strong communication and interpersonal skills; comfortable with high client contact.
• Effective time management and multitasking abilities.
• Detail-oriented with strong organizational skills.
• Basic knowledge of mortgage products, lending, and real estate compliance.
• Analytical skills for problem-solving and decision making.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications, Capabilities, and Skills

• Experience in a high-volume, fast-paced environment.
• Ability to develop and interpret quantitative reports for performance analysis.
• Exposure to agency products (Fannie Mae, Freddie Mac, CMBS) is a plus.
• Experience with large loan portfolio sales is a plus.
• Familiarity with strategy or workflow software is beneficial.

Required or Additional Information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.
• Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

FEDERAL DEPOSIT INSURANCE ACT
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.