Personal Lines Account Manager

We are seeking an Account Manager to join our growing Personal Lines team! In this role, you will be responsible for delivering exceptional service and support across a book of personal lines accounts.

The Account Manager provides professional, courteous service to clients, producers, and internal team members. With a positive attitude and strong attention to detail, you will play a key support role to other Account Managers and Senior Account Managers—assisting in the acquisition, maintenance, and growth of personal lines accounts while helping ensure client needs are met efficiently and effectively.

In this role, you will:

• Support Account Managers and Senior Account Managers in managing books of personal lines insurance business.

• Provide professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues

• Be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

• Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts

• Acquire understanding of clients’ insurance objectives and critically analyze and compare insurance plans to determine suitability

• Stay abreast of changes in the insurance industry and other external conditions that may impact their clients; make appropriate recommendations to clients in response to those changes independent of manager approval

• Act as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve

• May also negotiate with underwriters and carriers

• Troubleshoot claims and billing issues

• Responsible for overall retention of accounts in assigned book of business

• Develop new business from existing accounts and assigned leads, and contribute to meeting departmental production goals; identify and follow-up on cross-selling opportunities when appropriate

• Assist in the preparation, organization, and follow-up for client meetings, as needed

• Appropriately document conversations with clients and carrier representatives and update all HUB computer systems and automated agency management systems when necessary; ensure the accuracy of data in those systems

• Travel on company business as required, including visits to other HUB offices, carrier offices, and client locations

• Prepare reports for management as required

• Attend industry related continuing education training and courses

What you offer us:

• Entry-level role; 6 months to 2 years of experience in insurance account management preferred

• Prior agency/brokerage experience is preferred

• High School diploma or equivalent required

• Possess an active insurance license or have the ability to obtain one within six months of hire

• Current with all necessary CE credits in required lines and states

• Excellent written and verbal communications skills

• Superior customer service and problem-solving skills

• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management system(s)

• Ability to work in a fast-paced, team environment
   

What we offer you:

• A rewarding job that helps local businesses in the community

• Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options

• Generous time-off policies

• A work/life balance because that’s important for all of us

• Learn from the expertise of your coworkers

• Growth- HUB is growing, and so can your career

• Be part of a motivated team

• Additional benefits based on qualifications of applicant

About HUB:

HUB International is a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. At HUB, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. With over 19,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Why Choose HUB?

At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

The posting end date is August 29, 2025. This may change depending on the volume of applicants.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.