Assistant Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Four Seasons Hotel Denver is seeking an Assistant Director of Rooms with experience delivering exceptional service.  The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service.  Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.” 

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Join our Team

Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork.  The Four Seasons Hotel Denver is rated AAA 5 Diamond since 2015.  We are located in the heart of Denver’s theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa.

Responsibilities

Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives. Interviews and trains the staff.  Conducts Performance Evaluations and disciplines staff when needed.

Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division.

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.  Develops relationships with return guests, group contacts and other guests in order to provide personalized service.

Assures that financial goals of the division and the hotel are being met.  Monitors and controls labor expense, and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division.  Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met.  Makes suggestions that will improve revenue, reduce cost and increase guest satisfaction.

Assures that Four Seasons Service and Culture standards are being met.  Manages in a way that supports Four Seasons’ Mission and Philosophy.  Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms Division.  Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.

Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees Responds swiftly and effectively in any hotel emergency or safety situation.

Works harmoniously and professionally with co-workers and supervisors. (10%)

Other Responsibilities

• Actively support the Safety Committee.

Preferred Qualifications and Skills

Previous experience in Hospitality Management or a related field is required. College degree is beneficial.

Skills and Abilities: Requires reading, writing and oral proficiency in the English language, must have working knowledge of Microsoft Windows, Word, Excel

Successful candidate must possess legal work authorization in the United States and the ability to legally drive a vehicle

What to Expect:

• Salary Range – 95k to 100k

• Be part of a cohesive team with opportunities to build a successful career with global potential

• Medical, dental, and vision insurance

• Paid Time Off and Holiday pay

• Discounted RTD Flex Pass for employees

• 401k participation with a company matching program

• Complimentary stays at Four Seasons worldwide (subject to availability)

• Free employee meals prepared by the culinary team

Anticipated to hire a candidate by April 28th

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf