AskHR Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The AskHR Specialist provides high‑quality, concierge‑level support to the business on AskHR inquiries across the Americas. This role is responsible for independently resolving cases, exercising sound judgment in gray‑area situations, and ensuring consistent application of HR policies and processes. The Specialist will also support and maintain a specific HR program or process area, ensuring accurate execution, documentation, and continuous improvement.

• Provide concierge‑style customer support as the first point of contact for HR inquiries, ensuring a high‑touch, positive employee experience.
• Independently troubleshoot issues, including navigating ambiguous or gray‑area scenarios, using sound judgment aligned with policy and precedent.
• Serve as the primary support of a specific HR program or process ensuring accuracy, compliance, and continuous improvement.
• Research, resolve, and document HR cases in the case management system with a focus on accuracy, clarity, and timeliness.
• Collaborate with Payroll, HRIS, CI, and broader HR teams for issue resolution, process alignment, and escalations when needed.
• Maintain up‑to‑date SOPs and knowledge base content for assigned process areas.
• Support mass changes and assist with EIB data preparation and validation, ensuring high accuracy of HR transactions.
• Participate in cross‑functional projects and process improvement initiatives.

Bilingual Preferred: Desired additional languages are Spanish, French, Portugese or Haitian Creole.

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Benefits Administration, Customer Relationship Management (CRM), Data Analytics, Data Reporting, Empathy, Employee Experience, Experimentation, Human Resource Case Management, Human Resource Information Systems (HRIS), Human Resources (Hr.) Service Delivery, Human Resources (HR) Policies, Knowledge Management, Process Improvements, Process Mapping, Report Preparation, Taking Ownership, Teamwork, Understand Customers, Work Performance

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].