Architect, Site Reliability Engineering

$185,000 - $225,000 / year + Bonus
Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
The SRE Architect is responsible for the technical vision and long-term architectural strategy for reliability across Vertafore's global product portfolio. You will design the cross-cutting systems, automation frameworks, and observability standards that allow our engineering teams to scale without a linear increase in operational overhead. This role bridges the gap between high-level business strategy and deep technical execution, ensuring that "Reliability by Design" is baked into every layer of our AWS and hybrid infrastructure.
Key Responsibilities
Strategic Reliability Architecture
- Design for Resilience: Lead the architectural review of new and existing services to ensure they are built for high availability, fault tolerance, and global scalability.
- Platform Standardization: Define the "Golden Paths" for infrastructure and deployment, ensuring that teams use standardized, pre-approved patterns for Vertafore tech stack.
- The Four Golden Signals: Architect the global observability strategy, ensuring every product family has automated, consistent telemetry for Latency, Traffic, Errors, and Saturation.
SRE Frameworks & Governance
- Global SLO Framework: Design and oversee the organization-wide implementation of SLIs, SLOs, and Error Budgets.
- Error Budget Advocacy: Act as the ultimate technical arbiter for Error Budget policies, ensuring they are used as a mathematical contract to balance feature velocity and system stability.
- Toil Elimination at Scale: Identify systemic sources of Toil across the enterprise and architect software solutions to eliminate them globally, maintain a 50% ratio of Ops to Project work.
Advanced Automation & Self-Healing
- Autonomous Infrastructure: Lead the strategy for Infrastructure-as-Code (Terraform, CDK), AI tooling and technologies and configuration management, moving the organization toward a fully immutable infrastructure model.
- Self-Healing Design: Architect and implement advanced self-healing and auto-remediation frameworks to reduce the need for manual incident intervention.
Technical Advocacy & Culture
- Blameless Culture Leadership: Set the standard for Blameless Postmortems and lead to the analysis of the most complex, cross-functional system failures. Occasionally participate in High-Priority incidents to guide teams towards successful resolution in a timely manner.
- Mentorship: Mentor Tech Leads and Senior SREs, fostering a culture where operations are treated as a software engineering discipline.
- Cross-departmental Innovation and Collaboration: Collaborate with various departments like Product Development, Architecture and Product Owners to align reliability goals with the business roadmap and innovate product software and infrastructure design.
Qualifications• Experience: 15+ years in Software Engineering or SRE; 5+ years in a Principal or Architect-level role.• Technical Mastery: Expert-level knowledge of distributed systems, cloud-native architecture (AWS/EKS), and modern software development (C#, Java, Python, or Go).• SRE Expertise: Deep practical experience implementing the Google SRE model across diverse, large-scale B2B Production SaaS environments.• Leadership: Proven ability to influence technical strategy across multiple organizations without direct reporting authority.• Education: Bachelor's or Master's degree in Computer Science or a related field.
THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings .
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.