Applications Support

Job Description
DESCRIPTION:
Duties: Work the Pega Rules Process Commander (PRPC) application incident tickets and service requests. Interact daily with the Application Development team regarding errant processes, financial corrections and outstanding application issues. Engage in knowledge transfers to fix application and data issues for specific user issues. Work with the team on areas of application automation focusing on stability. Assist in application implementations into the production environment. Lead the team in automation projects for resiliency events. React to monitoring alerts and works toward mitigation. Provide support for applications including monitoring, health check, and checking for daily issues & logs. Perform daily scheduled activities to ensure proper functioning of Sanctions and PRPC Systems. Perform Disaster Recovery events and other IT infrastructure sanity tasks. Create Key Trend Analysis Monitoring for Applications (KPI Monitoring) using different monitoring tools. Manage major production incidents, ensure proper engagement is received from other stakeholders, and advise senior management on potential impacts. Provide technical support for Linux, Java and Pega based applications, including installation, configuration, and maintenance.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Electronic Engineering, Computer Science, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as an Applications Support, Technology Lead, IT Consultant, or related occupation.
Skills Required: Requires experience in the following: Pega Systems for business process management and customer relationship management solutions; Kubernetes container orchestration; modern infrastructure management and deployment; creating automation scripts to streamline and improve operational efficiency; Unix-based systems; AWS Cloud Services; PL SQL Databases; Cassandra Databases; Oracle Databases; designing, implementing, and managing complex data structures and optimizing database performance; GOS; Incident & Change Management; DataDog; Application Performance Monitoring; Splunk; Python; and Dynatrace.
Job Location: 10410 Highland Manor Drive, Tampa, FL 33610.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.