Applications Support Lead (Remote- Lakewood, CO)

WHO WE ARE: 

ELYON provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups. 

ELYON advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs. 

ELYON advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem. 

The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government. 

We are seeking a skilled and experienced Applications Support Lead to join our team! 

Successful ELYON employees possess the following traits: 

An ability to get things done: You are persistent, resourceful, results-oriented, and action oriented. You constantly plan ahead and foresee issues before they occur. 

Analytical: In order to improve your comprehension of the market and the demands and problems of your clients, you have good analytical abilities and are at ease reading quantitative data. 

Creative mind-set: You are able to solve problems creatively and swiftly adjust. You possess a thorough understanding of product management principles and the ability to apply them when analysing data and making recommendations. 

Emotional Intelligence: You have a strong sense of self and excellent perception of how important relationships function. You are upbeat, sympathetic, adaptable, and inquisitive. Your genuineness, warmth, and competence help you win the respect of your co-workers. 

Trustworthy: You have a strong sense of morality, principles, and purpose. You are trustworthy because of how you conduct yourself. You are a living example of the company's values. 

Applications Support Lead

Position Description (PD):

Leads daily operations and maintenance for HRD applications. Oversees incident resolution, software patches, and user support to sustain system availability. Coordinates with DOI stakeholders on release schedules, change control, and issue tracking. Ensures compliance with ITIL practices and DOI service level expectations.

Personnel Qualifications (PQ):

• Minimum 6 years of experience in application support or operations for enterprise systems.
• Knowledge of ticketing, incident management, and configuration management tools (e.g., ServiceNow, JIRA).
• Bachelor’s degree in Computer Science or related discipline.
• Familiarity with Section 508, IPv6, and DOI security
• ITIL Foundation or related certification preferred.

Only shortlisted candidates are going to be contacted

*Contingent upon awarding of contract

Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.
ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.