Application Systems Analyst - Policy Administration

Pan-American Life Insurance (PALIG) is an Application Systems Analyst - Policy Administration who will perform work with a high degree of latitude and provides technical support to the business area and is a liaison to the other IT teams and third-party vendors. Ideally targeting someone who is:

• Highly analytical and detail-oriented with a strong foundation in mathematics,
• Deep experience in life insurance and systems: experience configuring Life Administration Systems, performs technical system design, manage and perform testing, and facilitate prioritization of development efforts. 
• Drive identification of tasks and estimation.
• Must be able to communicate concepts as well as details at both a technical and business level, identify and communicate risk (in business terms), and provide conceptual modeling (business view).  
• Has a good understanding of the SDLC and a basic knowledge of software development. 
• Assists with troubleshooting and resolving application issues and proactively works on solutions for preventing future issues. 
• Provide mentorship and training to peers and colleagues. 
• Provides after-hours support as needed.
• Proactively and independently learns and utilizes new technology, concepts and procedures as appropriate for project requirements. 
• Maintains current knowledge of industry technology trends.

ESSENTIAL FUNCTIONS:

Perform systems analysis in order to provide solutions and identify potential improvements:

• Interpret data regarding current environment and document workflows and system access
• Assist business in identification of business requirements and design of processes to support the business need and complement the technical solution. 
• Proactively and independently learns and utilizes new technology, concepts, and procedures as appropriate to project requirements.
• Applies analytical skills and related application knowledge to define the information requirements necessary to design, build and install upgrades and/or new implementations
• Considers and adheres to security protocols established by InfoSec
• Identifies and documents recommendations for optimal workflow based on system capabilities

Define, recommend, and support solutions for business need:

• Works with business area to supports the creation of business cases including clarification of scope, identification of possible solutions, recommendation, project feasibility, cost estimations and schedule
• Assist in the definition of user acceptance testing
• Contributes to the development of training and support plans for end user application systems

Support current project methodology (traditional waterfall or agile) while adhering to the System Development Lifecycle SDLC:

• Develops or helps in the development of work plans, task sequencing
• Creates test plans in collaboration with the business area to support application and integration test scenarios
• Works with business analysts and stakeholders to resolve scope issues and other conflicts.
• Evaluates and recommends appropriate/optimal project approach according to project need
• Utilize change management process

Participate in and support IT department growth, change and continuous improvement:

• Represent Information Technology in a respectful and professional manner
• Completes assigned tasks per defined project scope, timelines, and budgets
• Proactively works with internal IT teams on technical troubleshooting, integration, reporting and training
• Demonstrates creativity and passion to continuously learn
• Follows department standards and procedures
• Communicates effectively with technical team at all levels and with users at a non-technical and technical level
• Improve productivity by highlighting deficiencies and recommending change in tools, training, or processes
• Alerts senior management of any outages, problems or delays
• Maintains knowledge of life insurance, technology and industry trends
• Researches and recommends innovative and automated approaches that leverage our resources and provide economies of scale for solutions. 

General & Application Support:

• Performs repetitive tasks to support business process
• Monitors and assists in managing daily requests
• Troubleshoot and resolve application pertaining to both hardware and software by providing technical support for analysis and isolation of the root cause
• Configure and maintain Life Administration systems to support end to end life insurance policy administration, including but not limited to new business, underwriting, billing and claims workflows.

KEY REQUIREMENTS & SKILLS:

• Bachelor’s degree, preferably in computer science and 1 year experience mathematics, actuarial science, business analytics, computer science or related field; 4 years of additional experience may be substituted in lieu of degree.
• 1-2 years of relevant experience in life insurance or financial services industry with industry knowledge specific to concepts and terminology is strongly preferred
• Willingness to learn and comply with life insurance regulations and compliance standards
• Progress toward or an interest in obtaining Associate Life Management Institute (ALMI) or Fellow Life Management Institute (FLMI) designation is preferred
• SQL language and querying data
• Reporting Tools (Crystal, COGNOS, CINCOM Eloquence, SQL Server Reporting Services)
• Understanding of programming (.Net)
• Experience with SDLC, project management and agile methodologies
• Experience with automated testing
• Work Management tools Jira, Confluence, Service Now
• Effectively communicate with technical and non-technical individuals, including translation between the two
• Takes initiative / proactive mindset
• Travel (limited)
• Perform under stressful conditions and competing deadlines
• Provide after hours support (limited)

What We Offer:

• Competitive compensation package (base salary & annual bonus incentive)
• Comprehensive benefits, including medical, dental, 401(k), paid time off, and tuition reimbursement
• Medical and dental coverage effective the first of the month following 30 days of service
• Remote / Hybrid work opportunities

About Us:

Pan-American Life Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses across 49 U.S. states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands through its U.S.-based member companies—Pan-American Life Insurance Company and Pan-American Assurance Company.

At PALIG, our employees are our greatest asset. We value collaboration, trust, and the confidence of our policyholders. Our long-standing commitment to excellence continues to drive our success.

Pan-American Life is an Equal Opportunity Employer and a Drug-Free Workplace.