Provide expert-level support for NetSuite and Salesforce, troubleshoot issues, manage integrations, and collaborate with teams for smooth operations.
We are seeking an experienced Application Support Engineer to provide expert-level support for our NetSuite and Salesforce applications. This role involves troubleshooting issues, managing system integrations, and working closely with cross-functional teams to ensure smooth operations. The ideal candidate will have a strong technical background in NetSuite and Salesforce, excellent communication skills, and a proactive approach to process improvements. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we’d love to hear from you.
WHAT YOU'LL DO:
- Provide expert-level technical support for NetSuite and Salesforce applications, ensuring smooth operation and integration.
- Troubleshoot and resolve issues related to NetSuite, Salesforce, and their integration with other systems.
- Proactively identify opportunities for process improvements and recommend solutions to optimize support workflows.
- Communicate effectively with users to understand their issues, provide solutions, and ensure timely resolution.
- Collaborate with cross-functional teams, including help desk and systems engineers, to address application and integration challenges.
- Develop, maintain, and update comprehensive documentation for application support and troubleshooting procedures.
- Provide training to new users and assist in cross-training team members to ensure continuous coverage and skill development.
WHAT YOU'LL NEED:
- 2+ years of experience supporting NetSuite and Salesforce applications or certifications/training in NetSuite with a solid foundation in general software application support.
- Strong expertise in NetSuite and Salesforce applications, including their integration with other business systems.
- Proven experience in providing technical support and troubleshooting for application-related issues.
- Familiarity with REST APIs, JavaScript, or other relevant technologies is highly desirable.
- Excellent communication skills, with the ability to collaborate and interact effectively with stakeholders across all levels of the organization.
- A solid understanding of technology concepts, with the ability to bridge the gap between technical teams and business users.
Top Skills
JavaScript
NetSuite
Rest Apis
Salesforce
Similar Jobs at IMO Health
Artificial Intelligence • Healthtech • Information Technology • Natural Language Processing • Software • Analytics • Generative AI
The Staff Data Engineer will design and optimize data infrastructure, support multiple teams, and ensure data quality and integrity across projects.
Top Skills:
AirflowAWSDynamoDBEc2ElasticsearchEmrGitKafkaMongoDBPostgresPythonRdsSparkSQLTerraform
Artificial Intelligence • Healthtech • Information Technology • Natural Language Processing • Software • Analytics • Generative AI
The Technical Implementation Consultant leads the onboarding of clients and partners, ensuring integration of terminology solutions into healthcare IT systems and addressing technical issues.
Top Skills:
APIsC#Cs/HtmlFlat FilesJavaScriptJson/XmlPythonSftpsSQL
Artificial Intelligence • Healthtech • Information Technology • Natural Language Processing • Software • Analytics • Generative AI
The Inside Sales Executive will drive revenue growth by managing a territory of SMB accounts, executing sales plans, and building client relationships in the healthcare technology sector.
Top Skills:
Crm ToolsSalesforce
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
