Application Specialist – Quality Management Software

A growing software company specializing in quality management solutions is seeking a Application Specialist – Quality Management Software to join its expanding US team. The company provides a powerful, feature-rich platform that supports manufacturers in highly regulated industries such as aerospace, automotive, food, and medical technology. Its solutions are widely recognized for streamlining critical quality processes, including audits, document control, employee training, and supplier evaluation, to help clients operate more efficiently and maintain compliance. With over 30 years of industry experience and its headquarters in Germany, the company recently expanded into the US to better serve its North American customer base and support continued growth in key markets.  

Please note, we are happy to provide the full job specification, including all relevant information and details, upon request for interested candidates. 

As an Application Specialist – Quality Management Software, you’ll be the key contact for onboarding and empowering client companies/users. You’ll lead training sessions, provide ongoing support, and help customers translate complex tools into everyday value. This is a great opportunity to make a real impact at a company that values initiative and offers long-term growth potential.  

Your key responsibilities will include: 

Training & Enablement 

• Deliver engaging software training sessions for users and administrators (on-site and remote) 
• Organize and lead workshops tailored to customer-specific use cases 
• Create practical, user-friendly training materials, guides, and handouts  
• Continuously enhance training content based on product updates and client feedback 

Customer Support & Partnership 

• Provide timely technical assistance via phone, email, and virtual meetings 
• Troubleshoot issues and guide customers through solutions in a clear, supportive way 
• Act as a liaison between US clients and internal product/tech teams in Germany (HQ) 
• Build strong, trust-based relationships through regular communication and a helpful approach 

Service Quality & Continuous Improvement 

• Collaborate with each client to develop a post-training action plan for long-term success 
• Track training effectiveness and proactively suggest additional support when needed 
• Keep improving our training and support resources based on evolving software features and client needs 

You’ll thrive in this role if you have: 

• Experience in software training, technical support, customer success, or similar 
• A solid understanding of manufacturing/business processes; interest in technical products and quality management  
• Ability to present complex information in a clear, engaging way 
• Experience creating user guides or training materials 
• Comfort with remote tools and CRM or helpdesk systems 
• Strong organizational skills and the ability to manage multiple clients and tasks 
• A hands-on mindset and excitement about joining a growing team where you can make an impact 
• German language skills are a plus but not required 

What The Company Offers: 

• 20 PTO days per year, increasing to 25 days after 3 years 
• 9 paid company holidays 
• $1,000/month employer contribution toward your health insurance 
• 401(k) with 6% employer contribution + life insurance 
• A high-quality product ecosystem with a team that values initiative, feedback, and input from all employees 
• The opportunity to be part of a respected European software company making its mark in the US