Application Specialist II - US, East Coast Preferred

About the Role:  
Eyelit Technologies is seeking an experienced Application Specialist, who will play a crucial role in delivering and supporting successful projects using Eyelit Technologies’ suite of tools. You will be working with some of the world's most prestigious manufacturing companies both on and off site to drive improvement in their productivity. The primary goal is to drive success and deliver value on one customer with multiple sites across the globe. 

Your Responsibilities:  

• Engage with customers at all levels, from boardroom executives to shop-floor staff, to understand their requirements and determine optimal solutions. 

• Oversee project implementations from initial customer training through to ongoing support, ensuring smooth transitions and successful outcomes. 

• Conduct training sessions for users to ensure they are proficient in using Eyelit Technologies systems. 

• Configure Eyelit Technologies’ solutions to accurately model and integrate with customer environments. 

• Specify, develop, and test interfaces to integrate Eyelit Technologies with third-party systems. 

• Build and customize screens, dashboards, and user interfaces using Eyelit Technologies’ designer tools. 

• Perform testing of new releases and updates to ensure functionality and reliability. 

• Test and commission the final system to confirm it meets all specified requirements and performance standards. 

• Provide first and second-line support to customers, resolving issues and addressing concerns effectively. 

• Travel to customer sites with to provide on-site support and implementation services. 

• Lead or participate in various assigned projects, ensuring alignment with customer objectives and project goals. 

• Collaborate with customers post-implementation to ensure the system delivers long-term value and meets key performance areas. 

Experience and Education:  

• Bachelor’s or Advanced Degree in a relevant field (Business, Computer Science, Engineering) 

• 6+ years’ experience in manufacturing (Manufacturing Management or Software Solutions implementation within the manufacturing industry) 

• 6+ years' experience in implementation consulting, project management, or a related field 

• In depth knowledge of manufacturing key drivers / challenges and industry KPI’s, enabling the guidance of best practice use of the product to meet business priorities for the customer 

• Understanding of integration methods and APIs to connect the company's solutions with other systems and ability to lead selection of optimum solutions. 

• Ability to build and maintain strong client relationships to senior level, understand their business needs, and provide effective solutions. Ability to lead longer term strategic technical discussions for future opportunities with the product 

• Proficiency in delivering presentations to clients, demonstrating product features and benefits. 

Nice-to-have: 

• Experience supporting an enterprise software application 

• Experience with Manufacturing Execution Systems (MES) or Manufacturing Operations Management (MOM) solutions 

• Experience with SQL or Oracle databases 

• Experience in C# or other .Net technologies 

• Previous experience interfacing with shop-floor control systems 

• Certifications: Relevant certifications in project management, solution implementation or industry-specific certifications can be advantageous (PMP, etc)  

• Strong interest in IT / Computer technology 

What We Value:  

• Customer Focus – We prioritize building strong relationships and understanding customer needs.  

• Results-Driven Mindset – We set ambitious goals and take strategic actions to achieve them.  

• Collaboration – We believe teamwork leads to greater success.  

• Adaptability – We embrace change and continuously refine our strategies.  

• Integrity & Accountability – We uphold transparency and take ownership of our work. 

Why Join Us: 

• Competitive compensation   

• Learning and Development opportunities   

• Dynamic company culture   

• Supportive time away from work practices   

• Robust health insurance plan offerings   

• 5% employer pension contribution (UK)/ 4% match (US) 

About Eyelit Technologies:   

Eyelit Technologies is a leading provider of integrated software solutions that optimize Manufacturing and Supply Chain productivity across industries such as semiconductor, automotive, medical device, electronics, and aerospace & defense. Its AI-powered suite of planning and execution solutions enables businesses to improve production processes, enhance asset utilization, and streamline scheduling. Eyelit Technologies empowers organizations to drive sustainable growth, reduce costs, improve delivery performance, and gain greater visibility and proactive management of key business processes.  

Eyelit Technologies is committed to providing equal treatment and opportunity in all aspects of recruitment, selection, and employment, regardless of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, or any other legally protected category. Eyelit Technologies is an equal-opportunity employer dedicated to creating a welcoming community and an environment free of discrimination, harassment, and retaliation. We at Eyelit Technologies believe that great people make great organizations. We value our employees and provide a wide range of benefits.     

Eyelit Technologies is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to [email protected].