The Application Enablement Analyst role involves client-facing tasks, process improvements, and technical responsibilities focused on product implementation in healthcare data and analytics.
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
The Application Enablement Analyst will join the Technical Operations team of a healthcare data and analytics software company. This role reports to the Application Enablement Manager and will involve a combination of client-facing, process improvement, and technical responsibilities.
As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our Application Enablement team has the privilege of furthering these principles by both defining and implementing improvements across our product suite. We are a team of healthcare workflow enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our analysts are empowered to think creatively about how we deliver value to our clients and collaboratively drive improvements across their portfolio of 2-4 products.
This specific role is deeply consultative in nature, partnering with clients to understand their value-based care reporting goals and guiding them toward holistic strategies that span multiple Arcadia Analytics tools. Our analyst will translate complex data into actionable insights that empower both payers and providers to improve outcomes, enhance performance, and achieve measurable impacts across their healthcare programs. Candidates must have hands-on experience creating and analyzing value-based care reports and contributing to decision-making on strategies to optimize performance under value-based contracts, including initiatives focused on quality improvement, financial outcomes, and operational efficiency. This role is ideal for individuals who have driven value-based care strategy and reporting within their own organization and are now eager to apply that expertise in a consultative capacity—advising both payer and provider organizations on how to maximize success in this evolving landscape.
What Success Looks Like
In 3 months
- Understand the basic structure of each product in your portfolio; this includes all key technical steps involved in product implementation, the value proposition each product holds for our customers, and the range of advanced configuration options we offer
- Build relationships with the Arcadia resources who support product implementation; this includes Product Managers and Analysts, Implementation and Account Managers, and Data Operations Managers
- Manage tickets and projects in our Jira & Confluence platforms
- Begin engaging with clients around key product functionalities and decisions
- Implement basic product configuration changes using SQL and/or JSON
- Draft documentation around product use cases, release notes, configuration options, workflows, and stakeholders
In 6 months
- Lead implementations for the products in your portfolio alongside Arcadia’s Implementation Managers
- Meaningfully advise customers on a holistic approach to achieving their value-based care and other reporting goals via Arcadia’s analytics suite
- Own client conversations around technical product strategy and configuration options
- Advise customers on how data ingestion and application configuration decisions affect their analytics
- Assist with basic issue triage and enhancement requests related to your products
- Own management of the implementation roadmap for each product in your portfolio
- Advise on Arcadia’s product development roadmap based on client feedback and internal observations
- Serve as a primary point of contact for your product and support questions from internal customer and technical teams as needed
- Independently apply basic customer configurations using SQL and/or JSON
In 12 months
- Serve as a designated SME for all products in your portfolio
- Serve as an internal subject matter expert on Arcadia’s data pipelines and reporting suite, championing best practices and guiding health systems and payers to maximize their use of Arcadia’s platform
- Confidently consult on strategies for achieving success in value-based care contracting via Arcadia’s reporting suite and independently tailor product rollout plans to your clients’ individual workflows and priorities
- Propose and drive operational improvements both within and across product teams
What You'll Be Doing
- Acting as a designated subject matter expert for multiple Arcadia products in Arcadia’s reporting suite (for example, Foundry, Vista, Network Modeler, Contract IQ)
- Collaborating directly with healthcare clients in a consultative role to understand their data challenges and translate complex insights into clear, actionable value-based care solutions
- Advising on optimal workflows and configurations in Arcadia’s reporting tools based on a client’s existing contracting priorities and processes
- Balancing multiple product implementations simultaneously and engaging technical support from across the organization as needed
- Driving the implementation of basic UI, SQL, and JSON-based configurations
- Designing and maintaining product implementation documentation suitable for both internal and client use
- Designing and implementing client trainings regarding holistic use of Arcadia’s reporting suite
- Periodically assisting with basic issue trouble shooting for in-scope reporting applications
- Serving as a key liaison between the Product and Customer Management teams and influencing new analytics capabilities
- Supporting SDLC activities for multiple products and partnering directly with engineering leads to refine and deconstruct work
- Supporting Technical Operations leadership in their efforts to redesign Arcadia’s approach to product implementations
- Understanding how Arcadia’s clinical and claims data ecosystem, products, analytics models, and business strategy improve patient outcomes and reduce cost of care across the country
What You'll Bring
- A bachelor’s degree in business, science, technology, or healthcare
- 5+ years of experience working with healthcare data with deep expertise in claims and or clinical data
- 2+ years working experience in technology implementation or product management
- 2+ years of experience in value based care
- Experience working directly with customers in a product implementation or management capacity
- Experience working in BI tools with a preference for Amazon Quicksight
- Proficiency with SQL - This role requires a comprehensive knowledge of SQL and the ideal candidate should have a proven track record of working with complex databases
- Excellent verbal and written communication skills, with a specific ability to discuss complex product concepts with both technical and non-technical stakeholders
- Strong analytical and problem solving skills
- Willingness to incorporate AI tools into daily work to improve efficiency and outcomes
- Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving
- General ability to ramp up quickly on technical topics
Would Love for You to Have
- Experience using collaboration tools such as Jira and Confluence
- Experience using Github or Amazon S3
- A positive attitude and willingness to adapt to a fast-paced environment
What You'll Get
- The opportunity to: Redesign the way in which Arcadia configures and implements its products; Work alongside the healthcare leaders and innovators that make up Arcadia’s diverse client base; Own the design and implementation of technical configurations across products and clients
- Join a mission-driven company that is transforming the healthcare industry and changing the way patients receive care
- A supportive and remote work-friendly company with personality and heart
- Excellent benefits including unlimited Flexible Time Off (~22 day company average)
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Top Skills
Amazon Quicksight
Amazon S3
Confluence
Git
HTML
JIRA
SQL
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