Application Development Support Manager

Date Opened: Thursday, May 28, 2026 12:00 AM

Close Date: Sunday, June 21, 2026 12:00 AM

Department: Charlotte Area Transit System Department

Application & Database Development

Salary: $129,083.00 - $161,353.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Manage key applications and programs. Ensures effective operations of technology throughout all life-cycle phases to meet the business needs. Responsibilities include ensuring alignment of technology initiatives with approved strategies and standards, managing budgets, developing and adhering to technology governance, and participating in or overseeing technology procurement under City requirements.

Requires knowledge of Information Systems management and lifecycle. Develop computer applications using programming languages. Manage and monitor work performance, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments. Evaluates the business implications of applying technology to the current and future business environment. Provides leadership and vision in managing teams and initiatives. Establishes governance teams that provide control and prioritization to administrative support personnel. Defines system scope and objectives based upon business needs. Accurately organizes and maintains paper documents and electronic files. Responsible for vendor management. Minimum Qualifications Education: High School diploma or equivalent and 10 years of relevant experience in information technology support and strategic planning; or 2-year college degree and 9 years of relevant experience; or Bachelor’s degree and 7 years of relevant experience; or Master’s level degree and 5 years of relevant experience. Knowledge Skills and Abilities: Application infrastructure technologies, and supporting technologies such as networks, servers, and security devices. Principles and methods of business analysis and business process improvement. SDLC, Application Lifecycle Management and ITSM processes. Application development languages and techniques. Project management methodology and service delivery. Program/project financial management including estimating, budgeting, and controlling expense. Interpersonal skills necessary to develop and maintain effective and appropriate working relationships. Technical project management. Communicate effectively, both orally and in writing. Think strategically. Proficiency in scripting languages such as Transactional SQL, Python, PowerShell, and Batch.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.