Analyst, Energy Customer Engagement

Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world’s GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company’s global asset portfolio to provide our customers solutions that address today’s warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.

Job Title:

Analyst, Energy Customer Engagement

Company:

Prologis

A day in the life

In this role, you’ll join the exciting and fast-growing Global Energy Team, supporting our customers in the clean energy transition. You will help to establish a structured customer service system that efficiently handles customer inquiries, improves response times, and optimizes the customer journey across all stages of a project’s life cycle. This team’s responsibilities include customer strategy, internal and external stakeholder engagement, and energy billing operations.

Key responsibilities include:

• Create an intake process for inquiries that come from various internal departments across Prologis. Create a process that proactively addresses subsequent inquiries on similar topics.
• Facilitate customer onboarding calls and refine a consistent process. Develop and document frequently asked questions and generate case studies for complex inquiries to improve future responses.
• Partner with IT to support the implementation of automated solutions, such as AI chatbots, to assist customers in resolving common inquiries independently.
• Track key performance indicators (KPIs) such as response times, inquiry volume by tier, and resolution rates to measure efficiency and continuously improve the system.
• Leverage billing software solutions to create customer reports that simulate customer savings, consumption, tariff choices, and bill impacts.
• Develop communication materials and templates to improve customer service and internal stakeholder engagement.
• Support tracking and reporting of customer Renewable Energy Credit (REC) obligations and compliance with local emissions reduction regulations and programs.

Building blocks for success

Required:

• 1+ year of experience in business, engineering, or the renewable energy industry
• Demonstrated success in customer service functions
• Strong analytical skills, with proficiency in Excel, SQL, and data visualization tools (e.g. Tableau, Power BI)
• Ability to interpret complex datasets and translate findings into clear, actionable insights
• Demonstrated skill in navigating ambiguity and managing complexity
• Excellent communication skills, with the ability to present data in a structured and compelling manner
• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously

Preferred:

• Experience with solar project development and utility metering
• Understanding of Renewable Energy Credit (REC)

Hiring Salary Range of: $78,000 - $111,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

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People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. 

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:

Full time

Location:

Cerritos, California

Additional Locations:

Atlanta, Georgia, Chicago, Illinois, Denver, Colorado, East Rutherford, New Jersey, Milpitas, California, Newport Beach Office