Analyst, Deal Operations

Job Description:

A Deal Operations Analyst partners closely with Account Executives (AE) and Customer Success Managers (CSM) to secure revenue for Pluralsight. They act as a sales enabler, driving activities that create a streamlined sales motion for their assigned team. This role provides rapid response to AEs and CSMs for core deliverables that impact sales results, collaborating across multiple stakeholder organizations to drive revenue. Responsibilities include case management, customer pricing quotes, revenue data analysis, invoice validation, and operational support for active deals. The analyst helps optimize sales activity by removing roadblocks, improving cross-functional engagement, and identifying process improvements to enable teams to execute with precision.

Who you’re committed to being:

• Responsive, communicative, and professional in all interactions

• Highly organized with strong time management and prioritization skills

• A collaborative partner across Sales, Customer Success, Sales Enablement, and cross-functional teams

• Detail-oriented with a focus on accuracy, data integrity, and operational excellence

• Proactive in identifying challenges and driving continuous process improvements

• Adaptable and effective in a fast-paced, high-performing environment

• Customer-focused with a commitment to enabling smooth and accurate transactions

What you’ll do:

• Coordinate deal support and resourcing for Enterprise sales segments

• Partner with AEs and CSMs to manage deal requirements, updates, and administrative processes (RFPs, RFIs, vendor forms)

• Create and deliver quotes, sales orders, service schedules, and supporting documentation

• Collaborate with Deal Desk, Contracts, and Finance to support deal structuring, approvals, contract alignment, and invoicing accuracy

• Support customer transactions by validating invoice details and ensuring alignment across purchase orders and sales orders

• Initiate and coordinate Pre-Sales and Professional Services engagements and manage low-threshold Enterprise renewals through closure

• Conduct research, analyze data to support selling activities, and maintain knowledge of the Pluralsight platform while contributing to Sales Enablement efforts

• Identify process improvements and participate in business projects and User Acceptance Testing (UAT)

Experience you’ll bring:

• Strong verbal, written, and presentation skills

• Excellent time management and organizational abilities

• Ability to prioritize and meet critical deadlines

• Experience supporting a fast-paced, technical sales team

• Proficiency in Google Workspace (Docs, Sheets, Slides, etc.)

• Ability to maintain service level agreements (SLAs) across cross-functional teams

• Strong interpersonal and customer support skills

• Experience in customer-facing roles

• Ability to work within and improve structured processes

• Familiarity with SaaS acquisition, expansion, and renewal cycles

• Salesforce CPQ experience

Requirements:

• Requires a minimum of 2 years of related or equivalent experience; a Bachelor’s degree, or an advanced degree without experience

• 2-3 years experience in customer facing roles or capacities

• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why you’ll love working here:

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.

• We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.

• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.

• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.

• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. 

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. 

Pay Transparency:

The US hourly rate range for this role is $29.23 - $38.46 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. 

Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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