Analyst, Case Management - IL

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process, The Case Management Coordinator facilitates appropriate healthcare outcomes for members by aiding with appointment scheduling, identifying and assisting with accessing benefits and
education for members through the use of care management tools and resources.
Required Qualifications

•    Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services required (nursing, psychology, social work, marriage and family therapy, counseling).
•    Ability to travel within a designated geographic area for in-person case management activities as directed by Leadership and/or as business needs arise

•    Must have computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. 

Remote Work Expectations
•    Candidates must have a dedicated workspace free of interruptions
•    Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.
•    Interacts with members/clients telephonically or in person. May be required to meet with members/clients in their homes, worksites, or physician’s office to provide ongoing case management services
Preferred Qualifications
•    Case management and discharge planning experience preferred
•    2 years’ experience in behavioral health, social services or appropriate related field equivalent to program focus
•    Managed Care experience preferred  
•    Effective communication, telephonic and organization skills
•    Excellent analytical and problem-solving skills 
•    Ability to work independently 
•    Ability to effectively participate in a multi-disciplinary team including internal and external participants. 
Education

Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services required (nursing, psychology, social work, marriage and family therapy, counseling).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.