AMER Inside Sales Support

How you contribute

• As the AMER Inside Sales Support (ISS) you will be responsible for working with and supporting the AMER Sales team with logistics and inventory control while cultivating and maintaining relationships with Emesent’s partners and end-users in AMER. This role involves understanding of HubSpot CRM and our quotation process as well as product knowledge to respond to inquiries.
• The AMER ISS works to ensure that the Sales teams collaborations with internal and external stakeholders are effective, sustainable, and aligned with Emesent’s objectives, ultimately driving aligned benefits and agreed outcomes for all parties. Working alongside internal teams, the ISS is responsible for facilitating initial communications to ensure successful outcome to incoming enquiries.
• Working in partnership with the AMER RSD the ISS will help expedite quotations, respond to initial enquiries and pass on potential leads to appropriate team member. This role then requires continuous monitoring and analysis of inventory.

How you’ll succeed

• Industry experience in Mining, AEC, Survey, Geospatial
• Experience working with resellers and end-users (client)
• Experience in working with CRM system
• Ability to troubleshoot and resolve technical issues efficiently, both remotely and on-site
• Excellent communication skills to effectively convey technical information to resellers and clients, both verbally and in writing.
• Ability to understand client requirements and tailor technical solutions to meet their needs.
• Maintain detailed documentation of client interactions, technical solutions, and best practices.
• Help prepare and deliver technical documentation, manuals, and training materials.
• Strong organizational skills to manage multiple client projects simultaneously.
• Ability to create project plans, set milestones, and ensure timely delivery of solutions.
• Collaborate with cross-functional teams, including sales, finance, legal, marketing, and client success
• Build and maintain strong relationships with Resellers and clients, providing ongoing support and ensuring client satisfaction.
• Flexibility to travel to Industry conferences and Emesent internal events as needed (minimal)
• Stay updated on industry trends, emerging technologies, and advancements in drone and robotics technology.

Daily Responsibilities

• Sales Support and Inventory Management
• Work in tandem with the AMER team to manage inventory and logistics needs.
• Support the AMER sales team with quotation as necessary.
• Triage incoming enquiries, qualify them and pass to sales team as appropriate.
• Able to navigate first level troubleshooting and communicate accordingly.
• Assist CX and Sales team on renewals.